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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2450 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 2,450 reviews
  • Rated 5 out of 5 stars

    Thanks Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love purchasing the geek squad services it makes setup skinless, and in very slim instances, returns flawless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not sure why I got the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought it for a PSU, haven't use the service yet. . Most likely my PSU won't die so I don't need this service

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Need protection

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter what products I buy I always buy geek squad protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used yet, however is a good program. will purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great program, I buy the extended warranty on almost every thing a buy from Best Buy. They never give me a problem on a return.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service every time I use them. Never had an issue when contacting Geel squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were helpful in our connection and when the device wasn't able to operate properly they assisted with replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great.warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good people great service and they fix it or replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought this for my 10 yr old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This turned out to be an excellent value after my daughter crushed the screen on her laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4 year protection plan.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price , value , idea , suggestion , policy. THANK YOU VERY MUCH.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No hassle service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this service because they make returns nice and easy. If it breaks they swap it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection plan always makes things wonderful and hassle-free if any problems arise

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Geek squad plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Always purchase the plan you just never now . And my luck is also been where I need to replace due to a defective unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEKSQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You must have Geeksquad protection for your electronic think of it as insurance if something goes wrong they will repair or replace it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didn’t keep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the services provided. I did end up returning this because I returned my HP. I bought a Mac so I couldn’t use this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product Protection Skeptic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad product replacement is awesome. They always take care of you. I would recommend it on anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy this membership. I get better deals and always have my products covered in case of any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a replacement warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why this is a reviewable thing, but ok. It's a replacement warranty. Kinda self-explanatory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection if needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use but glad its there. They always respond promptly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technical GEEK HELP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this helps with any issue I may have with my prodcut

    I would recommend this to a friend