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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2434 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 2,434 reviews
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the warranty. You can exchange for a new device if something was to happen to your device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced broken item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item broke apart and they replaced it right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents customer service is excellent would recommend the squad to all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. So far I have not encounter any issue with their squad service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-Person, Knowledgeable, Polite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to take my technology to Best Buy and talk to someone knowledgeable in-person about repairs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome To get service for them 100% recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plans are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, getting protection on your equipment is a must if it's expensive. That's why I trust these plans!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your Products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend to get the Geek squad protection plan cause you never know if you need your product fix or replaced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price, even though I eventually had to return the replacement as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the protection plan at best buy whenever I buy something that come with it, & there's never know problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had to use this plan yet, but I have always had great Geek Squad service in the past.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't Go Wrong !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me Again ! Of course by now, you have to Know, I totally believe in product replacement. They stand behind there products !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oops insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean, what can I say? People do dumb things sometimes and it’s good to know you have peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price and recommended to have it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to used it in less than a year and they didn't give me any push back and changed my item with no issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t messed anything up so haven’t used it but I’ve used geek squad for ther things and they were awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used there service saeveral times and the reuslt were to our satifaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An excellent protection plan.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good protection plan, I have to repair or return product, Geek makes it very easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are always there to help advise.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad are the best when it comes to taking care of electronics. Highly recommend to always buy a protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help is there for you if you need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't use it yet but I was asked many times do I need assistance that tells me a lot about this service willing to serve you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad review.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Living in a rural area service can be a problem. Replacement guarantees minimize this problem.

    I would recommend this to a friend