Customer Ratings & Reviews

Geek Squad has been assisting me with my printers for years. They are fast to set up an appointment with and always really nice and easy to find a solution.

Gerk squad helps with every issue i might have with my purchase on point and quick to resolve any problems

HP printer that I purchased in 03-2015 just stopped working one day 10-2016. I took it to Geek Squad HP & explained what the problem was. They took it in back, looked at it & told me it wasn't repairable. Luckily I had the 2-year replacement! No questions asked ~ right away refunded the full cost of the printer (less sales tax). Used that for a new printer & got the 2-year replacement again. It took less than a half hour ~ how's that for great service?

This is at least my 4th K-cup machine in 10 years or so. By far my favorite. Has all the options I like with simple intuitive buttons. I can make a pot just as easily as I can make a cup. I wouldn't bother with this review except that I actually shopped all Keurig options at every store that carries them for well over a year because my now deceased machine started having the LCD screen bug out with increasing frequency. Since you could still operate the machine by touching the right parts of the screen (because we had it memorized), this indicates that the microcontroler uses GPIOs for the display that still work which indicates that the memory in the microcontroller itself is failing. Sure enough, about 2 months ago, it finally started mixing up motor controls and making a mess. This model was one of only two available at my local Best Buy the next day (after previously selling out over Christmas) and I couldn't be happier, though it makes all my previous shopping and research seem pointless. This was the obvious choice but I didn't know it until I used it. Highly recommend.

Although lot of magazines say extended warranties are a waste of money, the one I bought last year for my HP printer just saved me $100. The sale price on the printer was $99.99, so a two year warranty was only $10. Last week, it decided not to print black .I checked the cartridge and printer head and both were fine - so I called my Best Buy in Littleton and explained the problem. After I gave the serviceman my phone number and date of purchase, he brought it up on his computer and told me to bring in the bad one and they would replace it with a brand new one, still in the box. This is the easiest exchange I have ever made! They also gave me a refund on the unused part of the original warranty, which I applied to a new two year plan. I am extremely pleased with the warranty and the service from the Littleton Best Buy on South Wadsworth Blvd.

TOP SERVICE as always - we love the Geek Squad, they keep us senior citizens up and running. I had a problem upgrading to Windows 11 and Michael spent the time to find out why. And now my computer is current once again!

10000% Amazing Geek Squad Service there very honest about ur devices that need fixing my computer battery was donzone an they told me since i had the warranty i got it replaced ..

Awesome and convient for me and my entire family and household.

Got the geek squad warranty for controllers that I bought for my kids. Great coverage and great cost..

I have only had to use the warranty once but it was no hastle at all!

What great about the Geek Squad replacement is the manufacturing typically provides a 1 year warranty BUT the Geek Squad replacement extends the “warranty” with their replacement program. Frankly, that’s the primary reason I purchase from Best Buy.

I just used this same type of plan on a 2+ year old printer that became defective. I took it to the store and because it was not repairable and no longer in stock, I was issued store credit for the total original price. The process was painless and the folks at the store were very helpful. I took the store credit and bought another printer right away and of course bought the 4-year plan.

You generally can’t go wrong with the protection plan! Most things that are made these do not stand the test of time, but if you add the plan then you can take it back when it dies out and get a new one.

I have purchased the geek squad product replacement multiple times over the course of shopping at BEST BUY. It has been an amazing life saver, their ability to make a crappy experience awesome is what makes this warranty worth every penny. My first experience with it was over a vacuum. The handle broke and they took it and got me a new one with no issues. Sorted and fixed all in one day. I don't know how many warranties do that, but Geek Squad is by far the best that I have experienced!

Like the options that this service offers for the most part

It’s great not having to worry knowing my purchase is protected!

Nothing better than the geek squad. Can in and installed my new washer asap. Super nice and right on time.

I've not had any repair experience yet but having an account did help in returning an item past it's normal return date and getting store credit for the item.

The Geek Squad employees were friendly and very helpful in assisting me. They were very knowledgeable and answered all of my questions. Great team!

I’ve always bought extended warranties on everything I buy. I’ve never had any trouble with Best Buy in returning an item that broke they either replace it or give me a replacement at the cost that I spent for it or what it would cost to this day.