Customer Ratings & Reviews

This service is FANTASTIC! The reps are available 24/7 and truly know computers. They are patient, willing to help and teach and answer all questions, no matter how basic. If they don't feel that they can adequately solve my problem, they will escalate the situation to the next level tech person. They have helped me with my cell phone, my laptop, my desktop, my monitor, my printer. I have convinced several friends to sign up for this wonderful service. I understand that the yearly fee has doubled since I first joined and am happy that my renewal amount was the same this year as it was in the past.

so glad you have extended warranty available. Thank you. Never know when it will be needed in the long run.

Anytime I need Geek Squad assistance, it's always met with speed and efficiency. I would not go without it.

other than initial set up for my computer, I have not need to call the Geek Squad service.

I haven’t required this service yet, but did aquire it due to geek squad excellent service in past items. It is worth it.

I purchased my printer from Best Buy because they had the longest warranty/replacement option of any retailer for this printer. In my experience, printers last around 2-3 years, so I am hoping to ensure a replacement if this trend continues.

I had taken this protection for a gaming mouse that's known to breakdown within few months. As expected, the mouse stopped working within few months of use & I took it to Best Buy. The Tech person checked the mouse whether if there was any physical abuse done. Once satisfied all was good, the tech team offered me a full 'refund' on the mouse that could be used on another product within Best Buy. Hence, I would suggest do a review of the product you wish to buy and then decide if you wish to purchase this services.... it's like paying for peace of mind. Hope this review helps. Thanks!!

Very knowledgable did not take them very long to remove old TV and replace it with the new one. Did all the setup connecting to satalite, antenna, internet and showed all features of new tv.

Excellent and honest people, I had a computer that stopped working and the lady behind the counter at the geek squad took her time and really listened to my problem. I wanted to have it repaired but she said that it was so old it was beyond repair.

Geek Squad is great for assistance & very convenient when you have questions about your products.

Saleslady was very helpful in making a decision. Very easy setup. Great quality. Easy to use

Very helpful and friendly. Very knowledgeable about the service and parts and how they were going to install it and how it should work.

Everything works great. Plus, I love the peace of mind with the extra geek squad warranty. Would buy again.

The Geek Squad at Best Buy is professional, prompt, and kind. The folks that work there are all knowledgeable, and I appreciate their help. Otherwise, I would not waste money, but hope someone else would help me. I know I can trust the Geek Squad. Thank you.

I purchased this plan and very useful as my printer stopped working after 2 years of purchase and I took it to Best Buy store and they gave me refund for the purchase, this is awesome

Bought this coverage for a Monochrome Laser printer I purchased from Best Buy. Most electronics warranties are 90 days to a year but now I feel a little more assured that if anything happens to my Canon Printer, it will be handled!

Excellent service they were very caring and professional. Great customer service. I recommend them to anyone buying from best buy

This is a must have something you really need it comes in very handy and highly worth the money and I will Renew it every time it’s about to run out anytime I have the opportunity for geek squad total protection for geek squad service I get it it’s something I think as I said it’s a must have and you really want to buy it comes in handy saves you money and it’s just something that if you don’t get your wish you did

I bought this to go with my Epson workforce pro printer wf-3820 I say this to say I never go without a warranty and it is a replacement and not a fixit warranty you bring the product to bb and they give you a new one or to your choice comparable

I haven't had to use the service, and hope I do not. I'm not crazy about the quality of the printer I purchased the service for so I'm glad to have the Geek Squad on my side should I need them.