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Customer reviews

Rating 4.7 out of 5 stars with 11163 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 248 Showing 4,941-4,960 of 11,163 reviews
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best buy Geek Squad protection is something that I'll always purchase, those guys Really know their stuff and fix all problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The warranty is great. i had an issue with the product, brought it in and was given a brand new printer. . I t is well worth the money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad protection it Is the only way to go. Ease your mind let the Geek squad take care of it. They've always done good for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an insurance policy if something happens to my printer I know it will be serviced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i don't have any issues with this deal. I haven't seen need to use it but its nice to have peace of mind in having it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time, that I am disappointed with the geek squad service. I went to the store, after speaking to a member from the geek squad to pick up my new computer. They did not inform me I had to sign up for a number to be serviced. I arrived and waiting around as my representative, ignored me too busy with another customer. It was late in the evening. Another customer walked in and after I had waited for approx. 30 mins on line, he took the customer that had just arrived before me because he had a number and I did not. This was very upsetting, I was not informed of this process and it was getting later. I had my child with me, she was restless, it was a school night, and I expected to have been serviced as I came in because I spoke with the representative, he did not say you will have to wait, or you should take a number so we can service you correctly. When I interupted him to ask him what was happening, he was even ruder than ignorning me. I was even more upset and cancelled my purchase.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Annette. Thank you for taking time to share this experience with us. I'm sorry to hear about this misunderstanding and demeanor given to you. We have used appointments for quite some time to save people time, instead of waiting in line. These appointments can either be created by calling in or set up from your computer/phone. I hope this helps and we look forward to better serving you in the future.

  • Rated 5 out of 5 stars

    Hassle free geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing like a piece of mind. Stay worry free of any damage that might happen to ur device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to have my printer protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rely on my scanner a lot. In my job I need to have things scanned and do not need A breakdown

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has been so great to me for many years, on several of my purchased devices. Truly affordable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always try to get some type of protection for my devices. It's the best decision you could make considering how technology is expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great resource for questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to call for some questions and they were quick to respond. Gave great advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would get this on anything that has value. Gopro went bad, they replaced it. Portable printer went bad, they refunded. You can't lose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patient and very knowledgeable, The Geek squad service is well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always is a great compliment to any device purchase, coverage after the factory coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's pricy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta protect your investment. I get this all the time and best buy never fails on warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price. Of course, it's a gamble but my daughter is tough on her electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a student away at college, the service provided assurance that if anything was needed, it could be taken care of with a phone call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best warranty offered! I would recommend this warranty on any items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safe & Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great knowing that if anything happens, best buy will be happy to fix or replace my product! Especially for electronics!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ive had geek squad before and always been good opt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to know i have geek squad just in case i have any issues

    I would recommend this to a friend