Customer Ratings & Reviews

The support is great to have the only thing I don't like is that they don't offer extended warranty for computers any more there warranty is why I purchased computer from Best buy in the future I may or may not as I can get extended warranties vfrom other stores why a place like best buy stopped offering it on any of there good computers shows you how confident they are on the products they sell

I haven't needed them yet and I hope I don't have to. They've always been really good.

Geek squad support has always been there when I have any issues with my equipment. When they send your item out for repairs they do a final check when the product comes back into the store to make sure your item is working correctly before they call you for pick up. I appreciate that. I do not leave the store with a laptop without purchasing Geek Squad protection. That will never happen.

I have purchased the warranty on everything I buy. For the cost of protection, it can’t be beat.

The warranty replacement programs so far have worked greatbfor me.

I haven't had to use the insurance yet but i know Best Buy will stand by it if i ever have to.

Haven't had to use it but good to know it's there. Bought for my printer.

I haven’t had an opportunity to use the Geek Squad insurance but I have peace of mind that it will be available if I need it.

Geek squad is very knowledgeable when it comes to products and services. Their customer service makes you feel calm and optimistic.

When I bought the Epson Supertanker, I decided to purchase a warranty for the printer. With other companies, I have not had great warranty service. However, with Best Buy, I had an issue come up with a different product line, I had a warranty on the product, and Best Buy came through with no hassles. The warranty service I have had in the past with Best Buy gives me peace of mind that they will stand behind the printer if needed.

I’ve never left a bad review before but I need to warn prospective buyers. This is the worst printer I’ve ever owned! I bought it in February ’21 and I’ve had to buy ink for it way too many times. I bought ink for it literally yesterday and I printed about 75 pages worth of documents for school and my black ink cartridge is almost out already!!! Do not buy this printer!!!

They definitely do a get job and they back there plans

No matter the product we always purchase GEEK Squad protection because when something happens, the protection covers the repair or replacement of the product. We have used this on several occasions and it always been worth it, because the repairs alone would have cost more than the cost of the protection plan.

very helpful, knowledgeable, courteous staff person

I always buy the Geek Squad insurance bc it's a great value and truly protects my products.

Geek squad is always helpful, attentive and resourceful for all my tech needs. Definitely a must have subsription.

Love the warranties Best Buy provides. I get them on all items I but

Good thing that I have this.i not afraid to use because I have warranty

Excellent purchase. Wonderful peace of mind knowing that I'm protected.

so far so good... I haven't needed to use it yet. hopefully stays that way