Customer Ratings & Reviews

They were not able to put in simple terms the problems I was having with this headset . It was not entirely their fault because I am somewhat deficit in electronics knowledge.

Called to setup printer but they didn't have a clue what they were doing either. We asked nicely for them to disconnect to our computer but they didn't want to. Eventually we figured it out on our own and gave them credit so they would disconnect from our computer.

I called when the TV broke, Geek squad sent a 3rd party contractor out to take a look. About a week later I received notice that they will be replacing the unit.

Have not had to use it so only selected 3 stars. Still have about 18 months to go. One of those things if you don't purchase you need it but if you purchased it you don't need it. Another way to gamble with your money.

on some items purchased this is a waste of money because you have to take it to the store then they send it to the manufacture and u have to go and pick it up. which you can do yourself with your warranty from the manufacture

I had purchased this printer due to an employee telling me it would fit my Apple computer so I can print my homework but it was the wrong printer. Check it's compatible to your computer before purchasing it.

I haven't used this one yet, but my past experiences have been difficult. That's pretty standard for these types of plans.

Bought this to cover the head phones. Was told it covers everything even accidental breakage. Son sat on head Phones and broke the Head strap. Best Buy and Geek Squad both refused to repair or replace them.

Its ok, it just eats up so much ink. I wish I got a different brand or even a laser printer. for the price, you get what you paid for.

I was having issues with my printer that I bought with this, so I called Best Buy to file a claim. The agent refused to let me apply my warranty and told me to use the manufacturers limited warranty.

This product replacement offered by Best Buy should prove useful given the fact the product I purchased will most likely be discontinued in the near future for reasons attributed to flaws in manufacturing

So I got this to cover and iPad case and keyboard combo. And so worth it cuz I already used it to replace the keyboard when it stopped working after a few months

I called up geek squad after buying the geek squad product replacement service stating that my printer is not working. Guy is asking another 99 dollars to look at it. Why would you buy this support :4-Year Geek Squad Product Replacement for nothing? I would not buy any thing from best buy geek squad again.

When getting the protection plan, its almost a gamble as to whether or not you will use it. As of today, I have never had to make a claim with geek squad so I am unfamiliar with the process.

The agents did there best to fix the samsung washer but it was just too far gone

Printer did not even last a year before I received errors and problems with paper jams. I contacted best buy Greek squad and was hit up to get me to pay $99 for a home service after i already paid for the warranty.

Bought this service for my laptop when I went to get the battery replaced was quoted 3 weeks.... I am not sure where they are getting these batteries from but I would have to assume somebody is sending it by foot and boat from china in order to get it here. Not sure why they can't order the new battery to the store and just have me pick it up or bring my laptop in. I need my PC for work.

I purchased the protection plan for an I tem I had to return because it did not work and I was not refunded the protection plan amount.

The paper tray sticks, does not move smooth at all. The ink program is a total rip off, after the "free" ink promotion, the ink is outrageous priced, and to continue to buy it is too pricey, can't even buy it thru any big box stores, have to go thru them, so too me it has been a big ripe off. huge waste of money on a printer.

One of the best decisions we have ever made With printer luck we have