Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 11088 reviews
(11,088 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 2 out of 5 stars
A Bit disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A bit disappointing to find out these techs are not “certified” and wish they would change this so they can be more knowledge and do repairs in-house. This will Provide quicker turn around time for customers products.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to connect with us. We appreciate your feedback. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced.
Rated 1 out of 5 stars
Doesn’t help unless it stops working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't been able to use this Samsung refrigerator warranty. It's only good if the compressor goes bad. It doesn't cover the ice that forms or when the freezer gets so cold that you can't scoop the ice cream. Plus you have to call Samsung.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could I would give this a zero. I bought my printer and it stopped working, when I took it in to get replaced I was told that the replacement product warranty did not cover my product yet i purchased a product replacement.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Liars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy. They’re liars. They said if they could not fix it then I’d get a gift card to purchase a new one. Total lie. They gave me a rebuilt that of course had problems.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a 2 year Replacement plan and the first time I use it the plan cancels and you have to purchase another one. I am not sure that is even legal. Even if it is, It is certainly immoral and false advertising. I have decided to stop shopping at Best Buy forever.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .That is not the kind of experience that we wish for our customers and I'm sorry that you had been surprised when the plan was fulfilled upon making an exchange on your product. As it turns out, when a plan is used, whether to support the manufacturer warranty or our own, the plan is fulfilled. I would call us at 1-888-BEST BUY (1-888-237-8289) to discuss your experience with one of our Reps.
Rated 1 out of 5 stars
No help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was transferred to trouble shooting was no help after I waited 30 minutes to talk to him
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Very upset, Sold me a printer that is not suitable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just set up the printer about 2 weeks ago and this was the first time I wanted to do multiple page copying. I called cannon and they advised this is not a multiple fee document. Now the deadline to return is past. This is not functional, I told the sales associate what I needed and told him I would not need the printer for a couple months, he urged me to buy this product because printers were backlogged and the price would go up.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
DON'T BUY THIS PIECE OF CRAP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DON'T BUY THIS PIECE OF CRAP!! Quit working after printing only four or five pages.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Scanner does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scanner doesn't work and Best Buy support is non-existent
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
POOR SALES DEPARTMENT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I asked if they use Warrantec Warrants on there TV's and the salesman said yes we do. So I bought the TV and a WARRANTECH WARRANTY to find out later that the only have the Geek Squad and that is not what I wanted. Teach your sales people to know what the sell and don't sell
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Waste of money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this thinking it was an extended warranty. When I took an item it seemed I was an inconvenience. It was explained to me that they couldn't fix it and they would send it off and could take 6-8 weeks to get it back.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .While our Geek Squad is fully equipped to address a variety of issues you may have, there are instances where your local Geek Squad will not have the capability to service your devices in-store. For these reasons, we partner with our Geek Squad Service Center to perform additional services as needed. We appreciate you sharing your feedback with us, and are optimistic your next experience with your local Geek Squad will prove to be more positive than your last.
Rated 1 out of 5 stars
Damaged Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reason for the 1 star is because I had a replace delivered, didn’t open it up right away, when I did the aTv was damaged and didn’t play, sent photos and info to the store, and nothing was ever done about it
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Didn’t use yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t use as of yet when I do I’ll let y know. Due to had to disconnect tv
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Not geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your chat line was very rude and poorly informed. Who is responsible for monitoring these chat people. Very bad!!
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had to use this warranty. I feel like it's been a waste of money. This is the reason for the 2 star. Will upgrade if I ever use the protection plan and possibly recommend to friend or family.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Cracked First Day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cracked the first day after the store installed it.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
So so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It kept getting stuck and was jamming paper all the time. It was so hard to install it to the internet etc... took forever! Not worth the time and money
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not recommend this printer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend this printer. The printer will not connect to Wifi and if you need to print something, you have to have a password which does not seem to exist.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
geek gave no help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i went to get some help how to set up the item was told not today to busy even as i was the only one in line
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered broken and wasn’t able to use it, but I’m sure it’s awesome.
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friend