Customer Ratings & Reviews

Bestbuy charges for a protection plan depending on the cost of the item purchased. They used to take the manufacturers warranty and if the item was defective in to account before applying the protection plan. So they would only use the protection plan in extreme cases. They don't do this anymore. If anything happens to your product you only have 15 days to return it. After that they apply the protection plan to any issues with the product and if you want to keep the protection plan after the issue you have to repurchase it. I had a HP printer fail from a manufacturers defect after 6 weeks of use. I took it back and told them I need to get another printer. They took it back with little question but also used up my $50.00 protection plan in the process. I asked them why are you using my protection plan on a defective item? They said if I don't want to use up my protection plan then I would have to deal with HP directly. In addition they would only offer store credit and refused to give me a refund. I understand that a company has to make a profit to stay in business but there is something just not right about how they are handling this now. Essential if you want the option and privilege of returning an item no matter the circumstances you need to buy a protection plan.

This was the perfect compliment of peace of mind to my purchase. Agents were always ready to answer any question I had at the moment's notice

Brought for the air fryer alway purchase a queen squad warranty for everything I purchase

Never believed in extended warranties before but the best buy cost was so reasonable. A small piece broke on a new printer and no worries. The Geek squad took care of everything.

Ease of mind to know if anything happens to the printer.

Why would you buy anything from Best Buy and not put a warranty on it? Don't be a fool, Best buy has one of if not the best warranty on items I have ever seen! I don't leave the store with any purchase with out that bad boy. Things happens, and I like to be covered if they do!

Very easy to set up, really like this HP besg Purchase for printing at home

Mounted my TV and explained all the controls and functions!

I've used this on many occasions, it's a worthwhile investment. However, I can't help but feels that it's a bit wasteful. Many times a tech product is replaced rather than a repair attempted.

So far so good. This is my first printer. No complaints.

I love the ease and reliability of all of the geek squad protection services. They will either fix the problems promptly or replace products no questions asked.

I've been buying from the same store in Kalispell,MT for years. They are very knowledgeable and very quick to diagnose a problem. In the event that I've had to return an item they were THE BEST! Thanks guys for all your advice and I wouldn't think of going anywhere else!

Geek Squad is great to have if and when you have a problem with any of your products.

5 lousy bucks for a 2 year no questions asked replacement policy? Sign me up!! All I have to do is show I didn't abuse it by dropping it and busting it open, or by spilling coffee or soda or water all over it. Fantastic price and policy, thanks BB!

Very good and easy connection Very good and easy connection

Very good products and knowledge of their products

Haven't had to use them, but it's nice to know they're there if needed.

I recommend getting insurance for your gadgets especially if you have little ones that gets into everything. Geek squad will help and little less frustration on your part when it breaks .

I purchased a geek squad protection plan for backup because the benefits of having it are well worth it. It's just pennies towards your investment and without it you could possibly end up coming out of pocket with absurd amounts of money for repairs or replacements.

Went in to replace a broken printer and received the most upmost and caring customer service. Bravo!