Customer Ratings & Reviews

My printer had an issue where it would leave stains on the printout. I mentioned my issue, and received a replacement for my printer within few days.

The agent cleaned my laptop, it was very slow and not working very well. It worked very good after they worked on it. They tuned it up the next year, to keep it running smoothly.

Excellent service all the time very helpful techs. Recommended.

It's a good feeling to have a service that assures the replacement of an item that cannot be repaired. This service gives one peace of mind which cannot be underestimated.

Love, love, love this printer/scanner/fax machine. I use it for both work and pleasure. Prints really nicely. Haven't had any issues with it at all. User friendly.

4 Year Geek Squad protection plan is why I come to buy most of my electronics. Knowing that Geek Squad will make sure my items run like new for the next 4 years

I did not use the Geek squad for home install. Just asked questions mostly. Always able to resolve my problems. If I ever need their help again, I feel very confident of their expertise.

I have been using Geek Squad since they first came to Best Buy. They have fixed all my electronics at different times. I can explain to them the problem in lay terms and they get it.

Anytime i cant figure out whats wrong with my tech items geek squad gets it done

Geek squad is rlly the best ! I went to ask questions about my keyboard turning off and they helped me through the phone !

Great deal for the extended warranty usually 1 or 2 years and cost more

Great for everything to shop for smart TV and Bluetooth

This has been an excellent use of my money! They have set up a TV, guided me through problem solving, checked out equipment and fixed my refrigerator!

The warranty is legit. They will help you in anyway possible to get your product fixed and working. HIghly recommend this.

Pretty good support, met my expectations. One suggestions, fast response and less wait-times.

Always have geek support. You’ll never regret it. Lost my phones a few times and get em replaced cuz of the insurance and geek support. I got both on my products

I chose to opt in on the Geek Squad Protection because for a few dollars more, I have peace of mind knowing my product will be exchanged should anything happen to it. I have used this service before and it is hassle free!

I like Best Buy Great Service Great Hospitality SIncerley Henry Mikhlin

I usually do not purchase any warranties or replacement policies. However, I did for my MX Master mouse and I am thankful that I did. Best Buy's Geek Squad immediately replaced the mouse at the store and insured that it worked properly.

I love my protection plans and never thought much of them . I now buy them all the time after a bad time when one of my printers broke and couldn’t get a new one .