Customer Ratings & Reviews

Best Buy stands by their warranty program and will actually replace your appliance or device with no problems. I hope that never changes!

I'm so glad I bought this product replacement warranty. I was having problems with the "L" key on my computer. I brought the computer in so they can fix it and they went ahead and gave me a new computer. My sister is having trouble with her "V" key and other computer problems. She has no warranty and cannot get the computer repaired. She did find the "V" key on the internet. But has to find a computer repair person to fix the other problems because it is passed the time allowed to get a warrany.

This guarantee and protection for your purchases, at an excellent price

I almost always buy the warranties. With so many products being made outside of the US, they break more often in my experience. So the 4-Year Geek Squad Product Replacement is worth the peace of mind. The Geek squd is good about repairing of replacing defective products. Their service is efficient, professional and punctual.

I purchase Geek Squad on most of my purchases from Best Buy. There are a few times I was glad I did. I needed it. Best Buy is true to their word on honoring Geek Squad. I've had to get replacements on some items I purchased, and Best Buy Geek Squad had me covered with no additional out-of-pocket payments required.

I've owned an Epson XP-6000 for a while to print high quality color pages for my design portfolio, but I was finally fed up with how much ink it used up and how much cartridges cost. So I bought this. So far, I printed about 30 pages on the ET-2760, and I am very impressed with the quality. The prints are as good as the XP-6000. When comparing prints from both, I can barely tell them apart. Prints are crisp and colorful. On the XP-6000, 30 pages would consume half the ink, and a pack of ink cartridge for the XP-6000 is 50 bucks! On the ET-2760 however, the ink levels have barely dropped. I can already tell I will be able to save a lot of money. I should have made the switch a long time ago. If you print a lot, you should definitely consider buying an eco printer.

They are quick to always assist me with any issue I am having with my computers, its a great service to join

[Employee of bestbuy] I've always had good results with my GSP. Only seem to use 15-25% of the time, but when I need something repaired or replaced they stand behind them. (per terms) NOTE that calling in for claim can take some time on the phone however, to get claim set up and resolution.

The customer service rep Dani at the Lancaster, PA store was extremely helpful. I had a warranty on my old printer and was able to get new for no charge. She helped me through all the steps I needed to take. I did purchase a warranty for the new printer.

I love that when i went to pickup my printer they answered all my questions and informed me of any and all services available to me with my product.

Elvis is only the go to guy at geeksquad everyone else makes things worse

Have been purchasing computers, printers, and appliances from Best Buy since we moved to AZ in 2013. The Geek Squad program has been so helpful, and the return policy has really come in handy. Have not found anything else like it.

I have not needed to use this but so glad I got in times of need. The assurance I have due to this service puts my husband and I at ease.

My two year old printer broke and because I had this insurance I was able to pick up a new unit for free! Definitely ended up being a good decision for me!

My printer always jams and gives me issues. This protection plan helps to get a new replacement immediately.

love the printer best i have ever owned HP printer

The Geek Squad Product Replacement plan has literally saved my business from shutting down. With out it I would not have been able to replace my printer and keep moving forward.

[Employee of bestbuy] Good value as long as you know what it covers and what it doesn’t

i always get protection plans to cover my products. It makes me feel at ease to know I have the back up. Geek Squad always comes through

I’m happy with the protection plan Will recommend to others