Customer Ratings & Reviews

ALWAYS PURCHASE THE GEEK SQUARD PROTECTION PLAN GUYS! My wife has talked me into a couple of times and I have never regret it even if I don't use it. The peace of mind is unparalleled to OEM warrantees especially when the product replacement plan is available.

Saved me money and heartache in dealing with an Epson printer that died in two and a half weeks.

If anything happens Best Buy will cover the product either by replacement or repair,. Priced charged is at least top 2 in the market. Products are good anyway without protection so protection only reinforced my reliance on the purchase knowing I'm protected

THIS IS ABSOLUTELY THE BEST BANG FOR YOUR DOLLAR OF ALL THE MANY ITEMS PURCHASED FROM BEST BUY. WE HAVE NEVER BEEN DISAPPOINTED BY THE GEEK SQUAD, EITHER IN OHIO OR IN FLORIDA.

Great service, definitely recommend to get it. Smart move

I have not needed to utilize Geek Squad. I have had coverage on other projects and find them very professional.

They work! And when they cant fix it you can get a new one. Chat service and phone service suck but once I got through, it went well. Also The guys in the store said I should have just come and seen them. A lot faster in the store than in on the phone.

I had a very short wait in line before being addressed by a very knowledgeable and helpful person who respected my ignorance of IT and electronics in general. She was courteous and extremely user-friendly.She offered me options and responded to my questions in a simple and knowledgeable way. This was a pleasure and a blessing to me.

Very good quality. Works well. Can use K-cups or a ground coffee or tea in a filler container. Set & forget timer for morning hot coffee ready when you are up.

As long as this warranty remains the same it is amazing. I’ve had hardware that I’ve purchased with this warranty any issues for example headphones start to crackle I can just walk right in and replace them for the same product or an equal value product no questions asked it’s really a good warranty I highly recommend it.

The Geek Squad gave me directions on how to get my wireless printer set up and connected. They were very patient with me as I attempted to find "my other left."

Very awesome service. Very helpful people in the store. Customer service are great. Highly recommended. Thumbs up guys.

always a must when buying electronics from the store.

I never purchase technology devices, including a printer, without a Geek Squad maintenance agreement which includes product replacement. It means there is always assistance when needed and if a replacement is needed, it is a quick and simple process.

Best purchase ever. I have it for almost 4 years and it was one of the best impurchases.

I’ve had to call in the middle of the night (several times) regarding my computers. Geek Squad has come through every time. Wait times are pretty accurate (shorter, never longer than what they say. They will even call you when everything is done.

The agent easily set up my new Google Nest wireless network. He went the extra mile to reconfigure the Ring doorbell to work properly with the Nest. And he ensured the TV's were working well too. I can always count on Geek Squad's great customer service

I had to wait two weeks to get an appointment, but the staff was knowledgeable and recommended a product to replace my laptop that could not be reoaired.

I loved this guarantee no problem no issues. I recommend 100%

My my 5 year old iPad Air 2 needed a new battery. Geek Squad sent it in to Apple for replacement. I ended up receiving a brand new iPad of the same model. I restored the data and everything works great. Very satisfied.