Customer Ratings & Reviews

This coverage is a must! Simply knowing that I have product replacement coverage through this Geek Squad offer is a very helpful service. I know, and am aware, that at any time I can contact Geek Squad and I will be able to replace all applicable product problems.

My last HP printer 'survived' over 4 years with no issues. Earlier years, however, were hit-or-miss on duration. I bought replacement plan to be safe: very inexpensive plan to purchase, good for two years. When my HPs have had problems in past, it was within 12-18 months....or never.

All Set Up And In Use , Everything Is Up And Running As Should , No Issues

I get this for my peace of mind, even though my son and grandson, are my go-tos when it comes to electronic devices.

I have purchased several different time line plans with Best Buy (depending on the item and the replacement cost) and they have replaced and repaired several items on these plan without question. Thank you!!!

I will not buy any other product without Geek Squad protection! I did one time and had to deal directly with the manufacturer and that was exceptionally painful. I can call geek squad and they get things done!

So glad to have received this. I had my appliances installed and my Mac updated , and discounts on purchase. So glad to have been offered the program and would recommend it Feels good to be supported by such experienced techs

This was some time ago, but we were very pleased overall with the purchase and the asssitance with it.

Value priced. Hope I never need to use it. Comforting to know that the guarantee takes the anxiety out of looking for a replacement.

I use them a lot I think they ok and I think they do a good job in what they do

SIGNED UP FOR A MEMBERSHIP TO HELP ME WITH MY SCANNING ISSUE WITH MY NEW HP PRINTER. THE GUY DID EVERYTHING I HAD ALREADY DONE AND I TOLD HIM THAT I NEEDED TO SCAN FROM MY HP APP. AFTER SITTING THERE FOR AN HOUR HE SAID OH YOU WILL NEED TO CONTACT HP. HE LOADED A SCAN OPTION ON MY COMPUTER WHICH I HAD BEFORE IT WORKED ONE TIME AND NOW WHEN I TRIED TWO DAYS LATER THAT DOESN'T WORK EITHER. I FEEL RIPPED OFF AND MY ISSUE WAS NEVER FIXED. NOW I CAN'T SCAN AND HAVE TO CALL HP IN THE END. I'D REALLY LIKE MY MONEY BACK AS THIS WAS A WASTE OF TIME AND MONEY.

Love having geek squad protection plan. Keeps my mind at ease knowing i can count on them

Great service would not purchase any items without having this extra protection

Protection Plan just in case something were to happen..... and I needed help ....

If you're concerned about a particular product when purchasing at BestBuy; this product will set your fears aside. BestBuy's product replacement service will put your mind at ease.

I haven't had to use it (and maybe won't have to use it), however; I absolutely Love Best Buy's Product Replacement Service. I've used it on other products and have Never had an issue.

Although I haven’t had to use this, it gives me great confidence for the future.

Best Buy Geek Squad and In store customer service continue to be the BEST,

The agents unpacked and moved unit and very professional

Like always a good product especially if it's being purchased with a product that can break easily withing the time it will be used. Especially printers from HP which usually have ink carriage jams every year or so!