Customer Ratings & Reviews

Haven't used Geek Squad Protection yet with this printer, but have in the past. Always happy with their service.

I have purchased the geek squad product replacement multiple times over the course of shopping at BEST BUY. It has been an amazing life saver, their ability to make a crappy experience awesome is what makes this warranty worth every penny. My first experience with it was over a vacuum. The handle broke and they took it and got me a new one with no issues. Sorted and fixed all in one day. I don't know how many warranties do that, but Geek Squad is by far the best that I have experienced!

Very affordable and nice to have when things stop working or have an malfunctioning problem.

Protection plan is very easy to use and has zero hassle. Definitely worth it for items you are worried about breaking.

I’ve always bought extended warranties on everything I buy. I’ve never had any trouble with Best Buy in returning an item that broke they either replace it or give me a replacement at the cost that I spent for it or what it would cost to this day.

Fortunately we purchased the 4 year product replacement for an HP printer. The printer quit working. Best Buy simply gave us store credit to replace the printer. No hassle at all. Turned out to be a valuable purchase.

I love this plan for printers. I needed to have 2 printers replaced and this plan saved me money. The process was so easy for me. In and out with my new printer. I’ll always get it for my printers.

Within an hour it was determined the problem was hardware.

Great to have. They fixed my washer the first call then have to give me a new one after my second call. All no extra charge. Without insurance I’d be holding my J forking out hundreds for a new washer

I bought a new laptop at Best Buy (Iove it!) and was concerned about transferring everything from my old PC. So I purchased the Geek Squad package to have them do that for me. All appeared well . . . but then I found out I lost my email contacts and my printer drive was gone. PS - I was going to provide this in my Geek Squad feedback survey but it expired (after 14 days) before I got around to it (23 days - my bad)

When I had an issue with my printer, unfortunately they couldn’t fix it, but the refund for the Geek Squad protection went smoothly. They also advised me on better printers for my specific needs which I appreciated.

Its nice to have a piece of mind knowing if some thing go's wrong no big deal. I hope I don't have to use it.

normally I dont purchase the 2yr replacement, but for the headsets I wear out, I always purchase this replacement cost. I wear my headset up to 10 hrs a day...but the real danger to my headsets are my cats. I had to replace my last headset at 15months of heavy usage due to the cat knocking the headset off and then knocking over the back up powersupply box, which landed on the headset and broke the headphone on the right side from the arch. Best money I have ever spent on a replacement cost. 5 bucks for two yrs vs 68 for a new headset. the last headset they didnt have anymore for the lower valued one, but best buy upgraded me to next higher version for free.

[Employee of bestbuy] Hopefully I'll never have to use my 4-year replacement plan, but it's nice to know that I have the option, especially on a printer. I've used this plan in the past on previous devices, and I've liked the experience in the past. Very easy to use, and Best Buy gets me set up.

The first time out, I was able to talk to a very knowledgeable geek and he made my day. Let me explain. I bought a laptop online and after begrudgingly having to learn Windows 10, I was able to go online and setup the basics. The next day, I forgot my password and after 6 months, the laptop is useless without a previous google password. So I bought a desktop computer system, and after sweat and tears, it wouldn't allow me to input my phone emails. So, after several weeks of brooding, and while at Best Buy, I decided to inquire about the Geek Squad and I am a happy camper. I went on line and was immediately connected to a geek who not only spoke to me via internet but also by microphone using my speakers. He was able to troubleshoot my problems and set up the new desktop computer for me. Also, I received a bonus for signing up for 1 year. I received a free download of Webroot Internet Security +Antivirus at no additional charge. I haven't had any other issues yet, but if I do, I will contact the Greek Squad.

I rarely pick up extra warranty protection on anything I buy, but I had purchased an Epson Workforce WF-4820 printer, and Consumer Reports rated Epsons very low for reliability. So, I figured that since the price was right and the specs were very good on this higher end printer I would pay the $35 in case anything went wrong. Sure enough, the top document feeder malfunctioned, and I returned it to Best Buy. They offered me a full refund instead of a repair. I accepted the refund, and with it I bought the Epson WF-3820 which just had a smaller screen than the 4820 and was spec'd a little lower in speed. Other than that, same machine. With the lower price I again bought the $35 protection warranty. Hopefully I will never need to use it on this unit.

I purchased geek squad to cover a printer that I bought and it was the best money I've spent! I don't get geek squad for many things, but I always seem to have issues with printers, so I thought it would be a good idea. Had to use it the other day, super easy, in and out in five min. They even refunded me 100.00 in addition to replacing the printer because the price had dropped on it.

It is good to have because you feel that you are safe in case something happens to the product you bought

Best Buy has the best protection plans. I always recommend getting one.

Brought my HP 3 yr 9 month printer in for repair under 4 yr warranty. They offered my full purchase price back on a gift card. Bought another printer and still have a nice credit from Best Buy. Yes, I bought the 4 yr warranty for the new printer.