Customer Ratings & Reviews

Agent great im a senior in my 70s was helpful looking now want bk up camera

This was worth it while I had it. I do not think the yearly charge was worth it. If you do not renew you lose your warranty

Great product to consider as you can ssve money and hassle

Overall GSP is a good choice to make when buying products from Best Buy. It gives me a peace of mind that if I bought a good or questionable product that BestBuy will be there to make it right. I have some products that I will use regularl. y or that I highly depend on. I weight the knowledge of the product and pass performance of the product to decide if I should purchase GSP. Anything you buy over $20 I recommend getting. I have gotten some lemon products in the pass that didn't last or live up to the hype and general dissatisfaction. The Best Buy GSP has you covered.

Have been purchasing computers, printers, and appliances from Best Buy since we moved to AZ in 2013. The Geek Squad program has been so helpful, and the return policy has really come in handy. Have not found anything else like it.

Purchase this warranty is well worth the money. You definitely won’t be sorry

This is the best part buying at Best Buy, hassle free replacement with minimal to no effort.

I feel good about having the 4-year Geek Squad Product Replacement service. I hope I don't have to use it though.

I have never used insurance for electronics, I hope it is worth what I pay for it.

It’s nice knowing that if anything happens to my printer Geek Squad has my back!

Having had an earlier Logitech keyboard/cover develop some wonky keys (I'm a touch typist since age 11, and get carried away sometimes and probably overdo!!) Buying this plan - especially if you are also hard on keyboards - is good value for money. I WAS a bit surprised (though I suppose I shouldn't have been) to be told that the warranty is specific to the (original) insured device. If you invoke the replacement, you get partial credit back for a protection plan for the replacement device. Just sayin'

Excellent service they were very caring and professional. Great customer service. I recommend them to anyone buying from best buy

Great service. Everything went really well on the printer return.

I have had terrible luck with printers in the past. Either the ink gets used up way to quick and is super expensive and/or hard to find, or the print quality sucks. I am coming from an eco tank printer that suddenly stopped recognizing my home network. The print quality was garbage anyway. This seems to work just fine right out of the box. Time will tell if she will live up to my high expectations.

Very affordable plan for worry free coverage for the next 4 years.

Geek Squad repairs, fully covered. Quick response. Quality repairs. Easy scheduling.

Its good to have the satisfaction of knowing there is a squad backing your service corner.

For any device that you can get this on, do it! The hassle of not having to send to the manufacturer - waiting and getting it shipped back to you is inconvenient! With Geek Squad, you can get a replacement item if your local BestBuy has the same item in stock, or get credit for the original purchase price (minus cost of Geek Squad) to buy anything else your heart desires!

The customer service rep Dani at the Lancaster, PA store was extremely helpful. I had a warranty on my old printer and was able to get new for no charge. She helped me through all the steps I needed to take. I did purchase a warranty for the new printer.

Very helpful and friendly. Very knowledgeable about the service and parts and how they were going to install it and how it should work.