Customer Ratings & Reviews

Fortunately, I have not had to use the warrantee but I purchased it for peace of mind. The Epson I purchased less than a year ago died and I was not willing to go with the cost (shipping) and aggravation of shipping back to the factory and waiting for weeks to get the problem resolved. With the warrantee, I can walk a defective unit into my local Best Buy and be back in operation in hours instead of weeks. I don't usually buy or recommend extended warrantees but my recent experiences with printers dying too early make this a suggested expense.

Had five year extended warranty on last Samsung TV and it went out, so Best Buy replaced it for free

I haven’t had an issue they have not solved for me I always get warranty knowing that if it breaks I’ll get a replacement

Great product Great productGreat productGreat product

Staff are always ready to help. Product bought is always durable and dependable.

I generally shop at a specific Best Buy store and have found that each Store Manager establishes a Customer Service culture. I have never had any issues with getting what I was told was in the service plan at my preferred store. However, I didn't have the same experience at another store whose management and employee's customer service reluctantly or didn't want to honor the terms of the agreement or Best Buy's policies. When I called Best Buy's National Customer Service a representative advised me that Managers exercise their own discretion on defective items, returns, etc.

Thank u I haven't had the need for u guys yet but I'm sure you guys are thoroughly good

They are very knowledgeable and friendly, and they explain everything .

Chris, one of the geeks squad members was absolutely excellent, he knows what he's talking about is practical and more than happy to help.

Always purchase the extra warranty...........it never fails to break just after the original warranty expires!

Always purchase geek squad protection for electronic purposes .

Geek squad personnel are extremely knowledgeable and professional..fast response for technical issues

I used them before. replaced the coffee machine I had with no issue

Every time I buy the 4 year plan, I never need it until 5 years out!!

Always pleasant and I feel confident that I have them there when I need them

GREAT WARRANTY PROTECTION. ALWAYS PURCHASE THEM AND ALWAYS PROTECT YOUR INVESTMENTS.

Not had to use, but great peace of mind. Do consider this service as an add on

Like always a good product especially if it's being purchased with a product that can break easily withing the time it will be used. Especially printers from HP which usually have ink carriage jams every year or so! All you got to do is bring it back and they replace the printer and let you rebuy a new warranty for the replacement. ~$20 a year is better than ~$200-400.

I was having problems with my tv and geek squad came and took care of it they were very professional. Great service 5 stars

I have purchased protection for a few different purchases. When I needed protection it was easy to get repairs, replacements or a refund. I was surprised at how easy it was when needed. I purchased 4 cameras, a dc player and several sets of speakers. They replaced one camera and refunded the full price of a different camera. I used that for an upgrade and purchased protection on that too. For smaller items, I might choose to not buy the protection.