Customer Ratings & Reviews

I've been with the GeekSquad for years, and love the service and availability. I've taken puters into the store a few times, but generally use remote support. I hate to say this, but this past week remote has been half a nightmare .. I've called in three (3) times and have been on hold for a TOTAL of close to 5 hours before giving up each time. Please note that the reason for these calls has been a problem with Outlook (not a life-or-death situation), which is a great program but has its challenges. They may be short-staffed right now. ... I will try calling late at night.

Listen do yourself the favor and buy a Best buy warranty. When my 55-in Samsung television started acting up they came right over and take a look at it when they didn't have the same model to replace it with the simply a refunded me the money and I was able to go in and put it towards a new set. It was very easy process and I definitely recommend getting it will worth the price.

love this printer so much its my second one! the larger tanks are a game changer and no brainer for me! they last so long

Good printer. No issues so far. Using it from a month or so.

The geek squad is able to answer all questions And they are very knowledgeable

Good quality and readily available service. Geek squad helped to fix my husband issues with his laptop

Works great and great deal and helpful employees! Thank you very much!

We are very happy with the device! We gifted it to a friend and they were very happy with it!

not pleased with a et 2800 printer and allowed to upgrade with no hassel

They recommended my Samsung curved monitor and I absolutely love it thanks guys

I always purchase the Geek Squad protection package on all electronics. There are so many moving parts to wear out on a printer, especially if you use it every day or heavy use, that it just makes sense. I have actually used the protection package for a free replacement printer on the last two printers. It is a ease of mind for what amounts to an expensive purchase. I am very happy with the protection package that I purchased for 4 years and I feel the cost is minimal but well worth the peace of mind.

The agent connected my tv and did a great job. He showed me different things on my tv.

Great customer service helped get me a replacement quickly even with my 2 kids running around!

They are very smart and helpful i an glad they are there to help grate service

Geek Squad was very helpful and prfessional in my purchase of a new Epson printer.

Like all insurance, (except Life Insurance), you buy it and hope you never have to use it!!!

Love this product replacement plan, whenever you buy something and it breaks or you want to get a new one in a couple years, just take it back and get a new one for free, it’s great! If there’s an upgraded model sometimes you could get the upgraded one instead for free. Last time I used this on an item two years after purchase, the item was cheaper then so I ended up getting an upgraded model plus a $50 gift card for the difference...so I always buy this on anything I know I will use for a long time!

Online agents 24/7 service. They remotely fixed a printer problem at midnight!!! That’s service.

Fortunately haven't had to use yet, but based on previous experience, I expect NO problems.

This is probably one of the best printers I have printed super easy prints pretty fast. I think it’s really good quality.