Customer Ratings & Reviews

Best Buy took care of me when my printer stopped working and they replaced it with a newer model and I just paid the difference in the price. Bed buy ever!!!

Never a problem on returning the products used, if there is anything wrong after months or years,best by doesn’t ask questions when return is made

The epson eco tank is by far the most efficient printer i have ever used. I recommend this item to anyone who does a lot of printing.

I paid a minimal amount for a product replacement policy and so glad I did. My new printer broke after only 2 months. Just brought it back to the store and they replaced it immediately. The only downside was having to make an appointment with Geek Squad to set the printer up with my computer. So had to make several trips back to the store.

Good printer. No issues so far. Using it from a month or so.

Like come on.. you wanna waste time mailing stuff to the company for warranty replacement when you can easily waltz to Best Buy and replace the product in a heartbeat and enjoy the stuff you purchased in the first place? They never failed any customer! They will be there to make sure you get what you paid for they are quite good at that!

Great service. I would recommend for peace of mind.

Loveeeeee These Nice Quality Battery Last Longer than usual, Effectively Communicates how much Battery Power Definitely didn’t Disappoint

Fairly painless, except they never seem to have the same model in stock so i always end up upgrading. Of course its better than laying out full price every couple years.

It is a very performing item I’m extremely satisfied

After buying Forza Motorsport 7 Digital Deluxe Edition - Windows|Xbox One & a 6GB GPU for my PC so that I could run Forza because the game requires a least a 4GB GPU, the Geek Squad helped solve the new GPU wouldn't work on my PC. They found that I needed a different GPU that was compatible with my PC's system. Good work by the Squad.

Although I have not need to use Geek Squad for my newest printer purchase, the price was right to cover the printer. I have had to call them 3 times for my lap top and each time they have been really helpful and I really like the way they understand I am not technologically minded and explain all the different steps so that I can understand. Well worth the extra few dollars for peace of mind.

the process of exchange or any problems is the best.

Haven’t needed to use the geek squad service but it is of great comfort to know I have it in my back pocket just incase

Peace of mind but hope I will never need it. Got it for a laser printer. I've had bad luck with inkjet printers so I decided to buy a laser printer. I'm hoping the performance of the laser printer will be better but I thought I'd get the replacement just in case.

I purchased this due to my last Epson printer not working after 3 years. If I had purchased this back then for $35, I wouldn't have to buy a new one for $200.

I have always purchased this protection for items purchased at Best Buy. If they can't fix it, they have given me credit toward a new purchase in the past. Fortunately, I have not had to use it on my new items purchased but I know I can count on Best Buy to repair or credit me toward a new purchase.

The service with geek squad I would always buy. The ease of use and the knowledge backed by fix or replace is excellent. I had to dock them though with the Corona virus they made no concessions. They couldn’t come in to do any work for 5 months and counting but wouldn’t extend or discount. Sure we were covered but when you’re in high risk and keep everyone out... a tv or computer is not critical. They should have given some courtesy ... free money for them for 5 months. Recommend only under normal circumstances.

I would recommend the 4-year Geek Squad product replacement. It gives us all peace of mind. I am happy with my 4-year Geek Squad product replacement

THE BROTHER PRINTER IS THE BEST INVESTMENT I EVER MADE. IT PRINTS BEAUTIFULLY. THERE'S NOTHING LIKE IT. I LOVE THE TONER BECAUSE IT BEATS THE LIQUID INKS 100%. IT PRINTS BEAUTIFULLY!