Customer Ratings & Reviews

Great value and gives you peace of mind protection wise.

Good quality product. Overall happy with the product. I am loving it . Satisfied with this.

I haven't had to use .but if needed nice to know its available if something happens.

Love to know if something goes wrong with my product I can take it back and have it replaced.

I bought this as an insurance policy if something happens to my printer I know it will be serviced.

Works really good. they are so strong I love everything comes from Bestbuy

It has more services. I've used it twice over the years and it is worth having.

I used Geek squad in the past..They are great resources for the computers that I bought in the past .

Geek squad always is a great compliment to any device purchase, coverage after the factory coverage.

Agent was on time, he did his best to resolve my issues

I recommend this for anyone buying a printer. Dealing with geek squad is much easier than dealing with the manufacturer's warranty.

The good things is that I haven’t needed to use it. But I’m glad I have it.

Very good service. No hassle. The replaced the product

Great product My sister likes it a lot. If I have to buy a new one that would be it.

I rely on my scanner a lot. In my job I need to have things scanned and do not need A breakdown

The geek squad has help me out greatly. I cannot give them enough praise. Good job Best Buy

This was definitely worth buying . It gives you confidence that if anything happens you are covered

Haven't had to use the Geek Squad, so I don't know.

This is the second time, that I am disappointed with the geek squad service. I went to the store, after speaking to a member from the geek squad to pick up my new computer. They did not inform me I had to sign up for a number to be serviced. I arrived and waiting around as my representative, ignored me too busy with another customer. It was late in the evening. Another customer walked in and after I had waited for approx. 30 mins on line, he took the customer that had just arrived before me because he had a number and I did not. This was very upsetting, I was not informed of this process and it was getting later. I had my child with me, she was restless, it was a school night, and I expected to have been serviced as I came in because I spoke with the representative, he did not say you will have to wait, or you should take a number so we can service you correctly. When I interupted him to ask him what was happening, he was even ruder than ignorning me. I was even more upset and cancelled my purchase.

I like the printer - love having not to change ink cartridges and it prints fast and clear. BUT it does not stay connected wirelessly - every time I want to print I have to muck around for at least 30 minutes - usually much more! VERY frustrating!! And the HP app is SO intrusive - it activated the camera on my ipad, and used the cloud without me setting any of that up and I didn’t agree to it! It also needs my location to print - WHY???? Just let me print!!! NOT HAPPY with my purchase, because of software - the printer is good……when I can get it to print.