Customer Ratings & Reviews

This service is FANTASTIC! The reps are available 24/7 and truly know computers. They are patient, willing to help and teach and answer all questions, no matter how basic. If they don't feel that they can adequately solve my problem, they will escalate the situation to the next level tech person. They have helped me with my cell phone, my laptop, my desktop, my monitor, my printer. I have convinced several friends to sign up for this wonderful service. I understand that the yearly fee has doubled since I first joined and am happy that my renewal amount was the same this year as it was in the past.

4 year replacement gives me great peace of mind for purchase

This is one of the best Tv mount..i love the fact that i can rotate my TV to any direction

I have a problem with my printer. The person who help me, give me the best solution at my printer problem

Just bought an Epson EcoTank ET-2800 printer. I usually don't purchase replacement products and I hope I don't have to use it. It was affordable and it will pay for itself if I do.

This is probably one of the best printers I have printed super easy prints pretty fast. I think it’s really good quality.

Great purchase, fast printing, very quiet. Its been 5 months and the ink still i. Good shape

Been using geek squad and protection plans for years. I get it on everything I buy because it’s worth it!

This is a must have something you really need it comes in very handy and highly worth the money and I will Renew it every time it’s about to run out anytime I have the opportunity for geek squad total protection for geek squad service I get it it’s something I think as I said it’s a must have and you really want to buy it comes in handy saves you money and it’s just something that if you don’t get your wish you did

I bought the Greek Squad package to cover my product should any service be needed, along with my extra toner packages.

I had taken this protection for a gaming mouse that's known to breakdown within few months. As expected, the mouse stopped working within few months of use & I took it to Best Buy. The Tech person checked the mouse whether if there was any physical abuse done. Once satisfied all was good, the tech team offered me a full 'refund' on the mouse that could be used on another product within Best Buy. Hence, I would suggest do a review of the product you wish to buy and then decide if you wish to purchase this services.... it's like paying for peace of mind. Hope this review helps. Thanks!!

I was very unsatisfied with the HP Envy printer I had bought at BEST BUY. My previous HP had worked well enough but broke as soon as it went off warranty. For some reason my Envy was not connecting with my wifi at all. I had called HP numerous times as well as Geek Squad, with no solid connection. So, after a year of reconnecting everytime I printed, I "traded it in" for an HP Office Jet Pro (HP finally figured out what was wrong) and because I had the product replacement warranty I paid nothing. Boy, was I lucky, the Pro was on sale and I got another replacement agreement!! I received $11 back. The problem was in the connection with the high power wifi and the cable company. Love these geeks. Greatest agreement ever.

I added this protection to our HP Printer just in case we even needed. Have not used it yet. No issues with our printer so far.

Haven't had to use it yet but was worth getting for the protection

Makes it easy knowing if anything goes wrong the geek squad got your back

answered my questions well in ways I understood and

Always have excellent customer service. Weather it's a repair or a replacement

Excellent service,they answer all my questions and they sure know there business

This HP printer made my life so much easier to do my business thank you Best Buy.

The warranty replacement programs so far have worked greatbfor me.