Customer Ratings & Reviews

Always nice to have for anything bought just in case in the future

I've been buying from the same store in Kalispell,MT for years. They are very knowledgeable and very quick to diagnose a problem. In the event that I've had to return an item they were THE BEST! Thanks guys for all your advice and I wouldn't think of going anywhere else!

Great service and professional approach, well done Geek Squad, appreciate it a lot for your prompt services provided and kind assistance along with friendly and caring approach. Great job guys!!!

Grateful for this service. Everyone is so helpful. Easy to use.

this replacement plan is a no brainer... anything from malfunction to user error even damage from dust will be fixed or replaced.. walked into best buy with my purchase explained my problem ..they took care of it just like that so affordable a couple dollars for two years

I purchased a geek squad protection plan for backup because the benefits of having it are well worth it. It's just pennies towards your investment and without it you could possibly end up coming out of pocket with absurd amounts of money for repairs or replacements.

Best Buy Geek Squad and In store customer service continue to be the BEST,

I opted for a 2 year product replacement for my smart tv, based on my prior experiences with Geek Squad. So far I have had no trouble, but I know I can depend on Geek Squad if a problem should arise.

5 lousy bucks for a 2 year no questions asked replacement policy? Sign me up!! All I have to do is show I didn't abuse it by dropping it and busting it open, or by spilling coffee or soda or water all over it. Fantastic price and policy, thanks BB!

I've had great service at the Muncie Best Buy. Everyone has been knowledgeable and helpful.

Works amazing. Samsung products have never let me down

The geek squad has been able to answer all my questions. They have been able to straighten out all my issues with my equipment as well. Having them stand behind the products they sell sets my mind at ease.

I purchased this by accident but after a set of computer speakers stopped working after 3 weeks it definitely paid for itself. I would recommend on expensive everyday items that get heavy use.

Protection plan is a must have! Have used many times for many of my past purchases. Be aware that once you’ve used the plan to replace a broken or defective product, the plan is fulfilled and you must (if you wish to protect the new item) repurchase with the replacement product. Not a fan of that at all but such is life....

Geek Squad has been a HUGE help! I called and they immediately helped me, instead of putting me on hold forever like other help lines!

This production is well worth the cost. I purchased a high-DSL total was over $2500, 00. Carried it to my local store because they were unable to repair it they replaced it to my surprise. I would recommend this protection for all high-end purchases.

This plan protects your purchase and is a good choice if you are wary of your product malfunctioning or breaking. The simple terms are easy to understand and you won't have to deal with any third parties trying to get a replacement. Choose this for your protection.

I try to buy all of my electronic though Best Buy because of this plan. Employees are always so nice and helpful. I will never buy another company's replacement plan because I have already found the best!!

I’ve got the best squad on my back - the Geek Squad! I always purchase their protection plans for peace of mind; if my product’s over $100, I’m buying it! I don’t always have problems, but when I do they make the process very simple and hassle-free!

Great service and is alway on time. And good on explaining everything