Customer Ratings & Reviews

We Add Best Buy service with every purchase. Just returned an Epson printer that stopped working after about 15 months. Got a full credit toward another printer at the current pride which was higher than the price we originally paid for the printer! No questions asked. Would never purchase a product without the Best Buy extended warranty.

I always buy the Geek Squad insurance bc it's a great value and truly protects my products.

One of the best choices. Geek squad staff are very helpful, knowledgeable and don’t treat you like your stupid. Always willing to help and answer any questions you may have and will help you make the best choice and decision.

Even if you are the most careful person in the world, chances are somehow something is going to screw up. Maybe it's something like a defective product, an idiotic family member doing something they are not suppose to do, or just a plain old fashion accident. With this service plan you'll at least be covered seven ways to Sunday and beyond for Two YEARS. It's one of the reasons why I always ask for a protection plan on everything I can at Best Buy.

If you buy anything electronic from Best Buy and do not buy the Geek Squad protection you’re making a big mistake. Too many things can go wrong with electronics and the Geek Squad protection has your back.

I rarely ever buy a warranty for anything but I was so happy that I bought the 2 Year Warranty for my Kraken Headset. When they broke the first time, the warranty kicked in and all I had to pay was the tax. The second time, they malfunctioned, the warranty kicked in again and customer service helped with no problem. Money well spent!

Geek squad is very knowledgeable when it comes to products and services. Their customer service makes you feel calm and optimistic.

The geek squad warranty was cool but I'm not sure it was worth the amount that was charged for the membership I only use it once the quality of the work was okay but it wasn't the quality that I expected when you're buying an extended type warranty for a product what I recommend it yeah I would.

They definitely do a get job and they back there plans

Don't know why this is up for review for me, I have it on my printer but haven't needed it. I'm also pretty sure my dad or I can fix my stuff better than them but hey will save me the trouble, right? P

very helpful, knowledgeable, courteous staff person

Love the warranties Best Buy provides. I get them on all items I but

so far so good... I haven't needed to use it yet. hopefully stays that way

Good thing that I have this.i not afraid to use because I have warranty

Excellent purchase. Wonderful peace of mind knowing that I'm protected.

The replacement program is amazing because it goes beyond the stores 14 day return policy but once you do one exchange you have to repay that fee if you want coverage on new item first time I bought it I thot it was good for two years oh no you can replace every x time but you have to pay that geek squad replacement price everytime if you want it for new item

Love if I have an issue, I don't have to take my computer and drop it off. They log on and clean it up. Plus getting a free 2 year warranty on every thing I buy has come in handy.

I purchased the Geek Squad support this time with my printer purchase as I faced a lot of issues with my previous printer that I purchased from Best Buy where I didn't purchase the Geek squad purchase earlier. I hope this will help me address any issues that may arise with my new printer. So far, I have not faced any issues with my new printer so can't really comment on feedback on Geek Squad support service at this point.

I purchased the 2-Year Geek Squad Product Replacement a couple of times when purchasing a printer. I've had to use it twice with no hassle and great customer service. Printers can break down anytime especially if you use it often. It is definitely advantageous to purchase replacement warranty vs paying for a new printer.

I usually don't buy insurance. I figure the product will last that long and usually does. But, my brother had bought the original product guarantee and needed it on a Samsung 3 terabyte remote hard drive. We could not get that product to work on 3 computers so took it back. The guys at BB were great about it- no hassels. Replaced the unit with a Western Digital 4 t unit and that one worked great. Probably won't need the guarantee!