Customer Ratings & Reviews

Staff at the Geek Squad are always ready and willing to help with even the most challenging tasks ive asked of them. I feel seen and heard when they are needed.

Haven’t needed to use the geek squad service but it is of great comfort to know I have it in my back pocket just incase

Worked for us. We purchased an expensive extended warranty for our overpriced printer. The printer died during the warranty period and the warranty guarantee was honored by Best Buy. We got a free replacement. The extended warranty was expensive, because the produce was costly.

Ordered the 4-year Geek Squad Product Replacement just in case. I'm not a just in case kind of person, but I had my printer, laptop, cell phone and kindle all go crazy within 3 weeks of each other. When I purchased my new laptop, the 4-year Geek Squad Product Replacement was a no-brainer.

Love them, honestly the best service you can get in a store! Always so professional and friendly and knowledgeable! Always can rely on them and the services they offer!

If you ever have that "I'm not 100% sure" feeling when buying a product, don't hesitate to front the extra few bucks to purchase the 2-year protection service. The service is phenomenal and has saved me in the past when certain electronics started malfunctioning after an extended period of time.

I generally trust myself with devices, I also don't have kids to worry about or untrustworthy roommates. If you think there's a hazard based on your environment or how you plan to setup the device, while it's not fun to shell out extra cash, it may be something you need down the road to not spend even more cash.

Obviously and fortunately I haven't used the protection service I purchased for my printer because everything's fine. But I keep loyal to Geek Squad services and protection plans since like '05 or '06 because they really are the best, and best value.

See my review about the printer I bought and return on the same day. What is going on with inferior items being sold at Best Buy. I seen to many items being returned from televisions, Microwaves and Printers. I have been a long time patron of your store not just in New York but in the United States.

Great service. I would recommend for peace of mind.

It is a very performing item I’m extremely satisfied

Honestly, to have my new headsets protected for 2 yrs for 2 bucks... it was a steal. As the associate said: "If anything happens to it, you can come in to the store and pick up a new box to replace it". Sweet and easy. (I usually only get the geek squad stuff on select items too, use your best judgment.. but for it only being 2 bucks (for this device)... hard to resist)

the process of exchange or any problems is the best.

I usually only buy the replacement warranties for expensive electronics or items that will get heavy use. I once had a computer monitor fail 2 weeks before my replacement warranty expired. They gave me store credit on a giftcard for what I originally paid for my monitor. I have able to get a better monitor and I still had a left over balance on the giftcard. I was very happy.

I don't usually purchase extended protection plans, but I think this is a really good value. My last TV lasted 2 months after the manufacturer's coverage ended...never again without extended coverage.

Have not had any issues with anything I've purchased at Best Buy, We get the Geek Squad for peace of mind. They have help beforehand via phone when we've called them.

THANK HEAVENS FOR GEEK SQUAD. THEY WERE ABLE TO HELP DIAGNOSE A PARTICULARLY DIFFERENT TYPE OF "BUG" THAT MY SYSTEM CAME DOWN WITH, THEN DO A PROPER EQUIPMENT INSTALL TO KEEP IT FROM HAPPENING AGAIN. THE PROTECTION IS FOR UP TO 3 ITEMS (I THOUGHT IT ONLY GOOD FOR 1 SO WAS VERY SURPRISED WHEN ABLE TO HAVE WORK DONE UNDER PROTECTION PURCHASED EARLIER FOR ANOTHER ITEM)

One of the perks of making a purchase from Best Buy is The Geek Squad protection I always get the protection plan on any Best Buy products that I purchase

Geek Squad is absolutely fantastic with support and replacements, they've been on top with every issue I've had, either providing store credit or offering a complete replacement with no charge.

Geek squad is a nice perk, if something’s wrong they don’t mess around and waste your time. Any time I have had issues I’ve been able to exchange devices without any hassle. Definitely recommend!