Customer Ratings & Reviews

I had a purchased a fitness watch with this last year and got to experience the service, it was fantastic, twice I had to return my watch for a new one with no problem. So when I purchased my router I thought this is a must, because routers do fail often enough, worth the small amount vs the cost of the item.

I have had Geek Squad coverage since I bought 2 laptops approx. 8 months ago. Needed their assistance a couple of times. No computer or program problems, just needed a little clarification on the new Windows 10. Also, the online appointment is fantastic. Make your appt. and there is no waiting in line.

2-Year Geek Squad Product Replacement is an absolute necessity when needing technical or warranty support in my humble opinion with any type of software or technical devices purchased at/with Best Buy and I would advise if anyone has the means to buy an even longer protection plan ;-)

My last printer died, luckily I had the plan on it for them to fix it. When they couldn't - I was credited towards a new printer. I need this for work - so I bought it for this as well. If something ever happens, it gets fixed or you get credited towards a new printer. It puts your mind at ease.

Geek squad protection gives you piece of mind that Best Buy stands by the products they sell

I always get the extended warranty when I purchase an item that is a little pricey. I have only needed to use an extended warranty once but, when I brought my item back it was simply replaced with no issues.

Things don't last nearly as long as they used to, and this definitely goes for printers if you use them a lot like I do. I print thousands of pages and it does seem to wear on the printer, so when it burns out, I'm so happy I got the replacement plan. Seriously... get it. It's worth it for printers!

I have used the Geeek Squad additional coverage a few times. It has been easy and if the item could not be repaired it was replaced. I have experienced no problems.

Geek squad coverage is always a must!!! I never buy ANYTHING without a warranty but geek squad is next level coverage!

As I have learned from past experiences, having the extra peace of mind in equipment protection is a must! You never know when it may falter on you. So when it does it’s best to have a back up plan. I’d rather pay for the extra protection and not need it than need it and not have it!

We order all our electronics from Best Buy just to get the Geek Squad Services. They are very useful and helpful.

ALWAYS BUY THE PROTECTION PLAN FOR ANYTHING YOU BUY BECAUSE EVERYTHING STOP WORKING AND MOSTLY WHEN YOU ARE STILL IN THE PROTECTION DATE.

We are pretty able when it comes to setting up computers and getting what we need to function but the Geek Squad was able to detect and fix a problem in a very short time. Well worth the money to get the support

I have always purchased Geek Squad service for my tech products. No service costs and in some cases replacement if a defective item within the two years has more than covered the cost. Plus you have peace of mind for two years.

[Employee of bestbuy] I love having protection on my items because I can replace them if something goes wrong !!

I always buy insurance on anything that’s electronic just to be on the safe side. BEST BUY is pretty good about honoring that and if something breaks they just allow you to replace it -can’t beat it

I always buy insurance on anything that’s electronic just to be on the safe side. BEST BUY is pretty good about honoring that and if something breaks they just allow you to replace it -can’t beat it

Luckily I have not had to use it but it's always smart to have protection on your electronic devices because something will always go wrong.

It's better to have than not. I have only ever used it 2 or 3 times of any products that I've ever bought but ut saves the big headache you would have otherwise

I have purchased the 4 year Geek Squad protection and have not had the opportunity to use it yet. But based on past experience, I would never buy anything without this protection. They do come through when it is needed.