Customer Ratings & Reviews

I had taken this protection for a gaming mouse that's known to breakdown within few months. As expected, the mouse stopped working within few months of use & I took it to Best Buy. The Tech person checked the mouse whether if there was any physical abuse done. Once satisfied all was good, the tech team offered me a full 'refund' on the mouse that could be used on another product within Best Buy. Hence, I would suggest do a review of the product you wish to buy and then decide if you wish to purchase this services.... it's like paying for peace of mind. Hope this review helps. Thanks!!

Haven't had to use it yet but was worth getting for the protection

I was very unsatisfied with the HP Envy printer I had bought at BEST BUY. My previous HP had worked well enough but broke as soon as it went off warranty. For some reason my Envy was not connecting with my wifi at all. I had called HP numerous times as well as Geek Squad, with no solid connection. So, after a year of reconnecting everytime I printed, I "traded it in" for an HP Office Jet Pro (HP finally figured out what was wrong) and because I had the product replacement warranty I paid nothing. Boy, was I lucky, the Pro was on sale and I got another replacement agreement!! I received $11 back. The problem was in the connection with the high power wifi and the cable company. Love these geeks. Greatest agreement ever.

answered my questions well in ways I understood and

Makes it easy knowing if anything goes wrong the geek squad got your back

Always have excellent customer service. Weather it's a repair or a replacement

Excellent service,they answer all my questions and they sure know there business

This HP printer made my life so much easier to do my business thank you Best Buy.

The warranty replacement programs so far have worked greatbfor me.

Haven’t used this one in particular but have purchased in the past

We haven’t had to use this yet. Hopefully everything goes as advertised

The associate who worked with me was knowledgeable and helpful in finding what I wanted.

Our family has not had to use it yet, but I feel confident that when that times comes Best Buy will come through.

Great everything was amazing and works good. Great

Geek Squad is the best never had a problem getting service!

Good sound quality Loud and clear comfortable an good charge holding time

I recommend that you get Geek squad it is so worth it

Listen do yourself the favor and buy a Best buy warranty. When my 55-in Samsung television started acting up they came right over and take a look at it when they didn't have the same model to replace it with the simply a refunded me the money and I was able to go in and put it towards a new set. It was very easy process and I definitely recommend getting it will worth the price.

I think this is a good price for a four year warranty on the scanner. I never had to use a geek squad warranty before so I cannot comment on service/repair. The warranty is about 20% of the cost of the scanner which is high .I added the warranty because the scanner is worth the price and saved me a lot of money not having to use an outside company to scan thousands of photos which is an ongoing project . The scanner also doubles as a paper scanner which is a plus and that means the scanner gets more use. For 25.00 a year it is worth it.

I was hesitant to buy it because I’ve dealt with other stores replacement plans and they didn’t really work for me. With Best Buy’s Geek squad replacement plan though it was super simple and easy. I bought a pair of headphones about two years ago, and was offered the replacement plan, and bought it. I figured, “eh I’ll try it out”. The headphones went out on one side before my plan expired and all I had to do was walk in with the item and show my email receipt and they had me out with a replacement within 3 minutes. 100% would recommend and will buy on most items.