Customer Ratings & Reviews

This is the best part buying at Best Buy, hassle free replacement with minimal to no effort.

I had a Rival 650 mouse but the glue that held on the pads started doing weird things. The pads would slide around and the glue would squish out a bit and collect dust. All I had to do was bring in the mouse, the usb and cable to the geek squad counter at Bestbuy, explained the situation, and they took the pieces (even though I was missing a couple of the weights), and gave me store credit. I'm getting their protection for everything I get at Bestbuy from now on.

Anyone buying a printer should get this plan. Originally we got it because we thought just before the two years we would trade in our old model for a newer one since the plan covers it. Instead this plan saved the day as the OfficeJet Pro 8760 we had was a NIGHTMARE. 2 printers that would not connect wirelessly to anything even though HP swore to us that they tested the second one they sent us as a replacement. With this plan we were able to find a different printer that now works great and it took all of 10 minutes in store to get the swap done. If you buy a printer get this plan!

Always good to have this and is not very expensive to have. I have had very seamless experience in past for products i had issues and had geek squad protection.

Always put warranties on you electronics no matter what. Even if it’s the bare minimum

Purchasing a Geek squad warranty always seems like the right thing to do, especially for piece of mind.

they fixed or replaced any thing i had bought from them just one idem i had and i buy a lot of stuff from them and will buy more

Just bought an Epson EcoTank ET-2800 printer. I usually don't purchase replacement products and I hope I don't have to use it. It was affordable and it will pay for itself if I do.

So far, so good works every time connecting to my phone, which i do most of my printing off of (iPhone and samsung). Occasionally my nitro gamer laptop purchased from bestbuy ... i have printed pictures on photos film paper and also tons on documents for business purposes, i recommend this printer...

At first hesitant buy this for my printer printer breaks down six months in after buying it I walked in the store so in the printer repaired they told me it was replaceable then they swapped it out. Excellent, No headaches no arguing back-and-forth with the tech guys I was out of the store and done within 5 to 10 minutes replacement plan Highly recommended

Sales Representative was very helpful and knowledgeable about the product. Sales Representative was patient and did not rush me or pressure me to purchase.

Fortunately, I have not had to use the warrantee but I purchased it for peace of mind. The Epson I purchased less than a year ago died and I was not willing to go with the cost (shipping) and aggravation of shipping back to the factory and waiting for weeks to get the problem resolved. With the warrantee, I can walk a defective unit into my local Best Buy and be back in operation in hours instead of weeks. I don't usually buy or recommend extended warrantees but my recent experiences with printers dying too early make this a suggested expense.

Great pinter, while it worked. Died after a year. But it's good on ink if you are printing lots of pages

Its good to have the satisfaction of knowing there is a squad backing your service corner.

Geek squad is a great value when you need it it’s very easy to access

I generally shop at a specific Best Buy store and have found that each Store Manager establishes a Customer Service culture. I have never had any issues with getting what I was told was in the service plan at my preferred store. However, I didn't have the same experience at another store whose management and employee's customer service reluctantly or didn't want to honor the terms of the agreement or Best Buy's policies. When I called Best Buy's National Customer Service a representative advised me that Managers exercise their own discretion on defective items, returns, etc.

Geek squad is top notch, when I need help they are ready.

Im not gonna worry for my printer for 4 years with this protection, very happy with this extra coverage for cheap.

Great to know that if it breaks I will get a free replacement if it can’t be fixed

Haven't needed it yet so that's good. I hope we won't need it. Insurance only