Customer Ratings & Reviews

I recently used my Geek squad service to replace a GoPro Hero 7 Black. The audio adapter was not recognized by my device and I brought everything to Best Buy and in a matter of moments they confirmed why I was returning it and I had a brand new GoPro hero 7 black in package with the option to get another year of geek squad service for another year. I happily purchased that coverage and I definitely feel a sense of security knowing that as long as they have a device in stock for the next year I can bring in my device and have it replaced.

Agents provide Proffesional service and good communication

I have purchased the warranty on everything I buy. For the cost of protection, it can’t be beat.

I would say this is the right decision I made………..

Always good to have extra protection; never enough!!

At first hesitant buy this for my printer printer breaks down six months in after buying it I walked in the store so in the printer repaired they told me it was replaceable then they swapped it out. Excellent, No headaches no arguing back-and-forth with the tech guys I was out of the store and done within 5 to 10 minutes replacement plan Highly recommended

I love purchasing the extra protection! I then know I will not need to worry about assistance if something goes wrong. I use the Geek Squad if ever there is a problem with an item... they are great and easy to work with. Thank you.

very good blender,ninja is the perfect brand for all you need

The agents at Geek Squad are amazing! I love this service!

What if I don't feel safe with this brand of printers? Can I switch to another brand or request a refund?

Works exactly as advertised. The only printer I've ever had that I don't have to continually reconnect to WiFi with. 100% worth the investment. I've had it for 6 months now and have had no problems.

It was great quality also very satisfy with best buy products

When our much appreciated HP home printer suffered an unexpected mechanical issue recently we were fortunate to take it back and replace it with an updated version, no questions asked, because we had purchased the 4 year warranty. We thanked our lucky stars that we had made this decision. The relatively small additional cost was more than covered by the value of the new, updated version.

I have my fridge repaired and I didn’t even buy it from you guys. They did such an awesome job and saved me a fortune. I will definitely be using them again. So I decided to get the plan.

Always buy your warrantee geek squad os always to help you

No brainer go Geek Squad all the way for service !!

i have some thoughts both good and bad on this. was told they would do any repairs when wife went to store it was nope we just replace anything broken. however i go and they send it in to put back to original as this plan was on a laptop! it is in return from this now. they were telling my wife we needed to purchase the yrly plan for what she needed done which was another 149 dollars but when we bought laptop was told this plan covered any repairs!

I had a good productive meeting with a Geek Squad person who is very helpful and informative about the security issues in my laptop and iPhone. Everything was good with no issues from unknown sources against my laptop and iPhone.

When Best Buy posts replacement plans and such for me to review, they unfortunately do not link what the product was for. So instead, I'm going to give you my thoughts on when these plans are great and when they're pointless. High dollar items have expensive replacement plans. And frankly, high dollar items just don't break any more. If they do, they break in the first year, when it's under warranty. So save your money. It's for items with high likelihood of breakage where these plans are great. For example, all gaming headsets suck, and they all break. So I get the replacement plan on every single one I get for my kid. WELL worth the money. Same goes for small appliances, like convection ovens. I have gotten my money back on those multiple times over.

The agent listened to my concern with of the products bought at Best Buy and solved my problem in a short time and I walked away as a happy customer and will rocommend Best Buy to others.