Customer Ratings & Reviews

Great service. I would recommend for peace of mind.

I purchased this due to my last Epson printer not working after 3 years. If I had purchased this back then for $35, I wouldn't have to buy a new one for $200.

Haven’t needed to use the geek squad service but it is of great comfort to know I have it in my back pocket just incase

I love that Best Buy has Geek Squad, and that Geek Squad offers extended warranties! This give me peace of mind knowing should anything go wrong all I have to do is reach out to Geek Squad and they will come out and fix or replace the issue/product.

It is a very performing item I’m extremely satisfied

I would recommend the 4-year Geek Squad product replacement. It gives us all peace of mind. I am happy with my 4-year Geek Squad product replacement

the process of exchange or any problems is the best.

Purchased replacement policies on both a DSL modem and a wireless router. Not much $$ for the additional two years' coverage - especially given the track record of DSL Modems. Turned out to be quite handy when the modem did fail, and I was able to replace it easily. They even replaced the replacement warranty, since the modem failed early in the term. Thanks, BB! Having said that, this product may not be suitable for all purchases. As with anything, do your homework on the covered product your purchasing, and determine for yourself if the additional outlay for the extended replacement warranty is worth it or not.

This product is amazing! I have been shopping at Best Buy over 15 years and I absolutely love the store for all my electronic and music and video needs. I value this establishment very much.

Staff at the Geek Squad are always ready and willing to help with even the most challenging tasks ive asked of them. I feel seen and heard when they are needed.

I bought a Brother laser printer for my son to use at school. I've been buying Brother printers for 20+ years with no problems. I decided to purchase the protection plan for $9.95. Believe it or not, the printer failed early and BestBuy replaced the printer with no haggling. That's a nice attitude in today's retail market.

the best thing about best buys product replacement warranty is the instant in-store replacement. I have used this many times over the years and it never fails - a new replacement item same day. Amazon may have cheaper and longer warranties, but they always require mailing in the defective device, which means you have to wait.

Love them, honestly the best service you can get in a store! Always so professional and friendly and knowledgeable! Always can rely on them and the services they offer!

Purchasing geek squad coverage provides a great piece of mind. Knowing someone will be there to assist in the even of an accident is great to depend on when you have small children around. Anything can happen at any given moment and you want to have Geek Squad there to repair or replace should the time arise.

I had meant to write my review at time and unfortunately forgot. I believe the Sales person’s name was Eric. He was with the Geek Squad. He was extremely helpful and prevented me from messing up my computer. I really appreciate good service because I do not tolerate rude sales people. They should be in the back office if they can’t deal with the public.

I would encourage anyone spending over $50 on a product to by the Geek Squad protect. The cost is based on product value. I have Geek Squad protection for a variety of devices and it's a life saver. Easiest warranty program I've ever used. If you buy a computer from Best Buy, get Geek Squad Protection. You can take you computer in for anything from needing software updates to major damage.

If possible I always purchase Geek Squad Replacement insurance with all my Best Buy purchases. Although I have fortunately never had to use it with anything I have purchased at Best Bu!. But, for peace of mind should something go wrong I think it is a safe bet to purchase it. Unlike other merchants protection plans Best Buys actually cover with replacement with a new product and not a refurb!

The Best Buy warranty is surely the best around. It may cost a little more than some and more period than others. But it also covers the Best in the business. Best Buy should give us stock for over many many many years all electronics we have bought if worthy one to buy as such a stereo is alsways from here and always have gotten the black tie ins. It's the best hands down.

You don't want to go home without this protection. The service is great and they will take excellent care of you if you have a problem with your product. I have purchased this for several other products and the one or two times I have had to use it saved me a lot of frustration and money.

Worked for us. We purchased an expensive extended warranty for our overpriced printer. The printer died during the warranty period and the warranty guarantee was honored by Best Buy. We got a free replacement. The extended warranty was expensive, because the produce was costly.