Customer Ratings & Reviews

Geek squad has been consistently friendly, knowledgeable and patient for those of us that may not be the most up to date in tech. Having said that, I’ve always been treated with respect and kindness and having the geek squad support makes purchasing an item sit much better with me.

I purchased this plan for a printer that arrived defective. I decided to return the printer and Best Buy had no issues or challenges and refunded the printer and Geek Squad service. Looking at other plans out there, Geek Squad is much less and in-store service.

I got the geek squad service as assurance for my 14 yr old. He can be rought sometimes and I feel this service will give us a piece of mind in case something goes wrong. Get it!

I made the salesperson repeat the price for the 2 year printer service contract with the Geek Squad for only $5 twice, because it sounded too amazing to be true. My track record with printers in the past has not been good. Now I can print worry free, knowing that the Geek Squad is there to help me with printer problems or replace it completely, free of charge.

I purchased this but have not needed to use . Hoping that I don't have to in the future but if I do at least I'm protected.

This review is for a 2 year protection plan on a printer. Protection plan cost $9.99 and well worth it. Should anything go wrong with my printer within 2 years i can just take it back to BestBuy and exchange it for another one. Hopefully i wont have to use this protection plan but i have piece of mind for 2 years with this printer.

the thing that makes best buys product replacement warranty better than Amazon (even though they often cost more and are shorter in duration) is the real time factor of bringing the defective item to the store and getting a replacement there and then - no waiting for a replacement to arrive in the mail.

Got a 4 yr replacement warranty on a Smart Tank 5000 for a great deal. All the printers I've bought over yrs this has to be worth 35.00

The agents at geek squad were super helpful, and got me everything I needed in a very fast manner. Thank You!!

I purchased a product after a few months the product was not working right I took it back to Best Buy where my 2 year replacement plan kicked in the transaction was so easy and simple to go through, I replaced my product with ease And was able to get a new 2 year replacement plan on my new product thank you Best Buy you are the greatest.

My printer stopped working and it was so easy to take it back and get a brand new replacement. No hassle. They asked what was wrong, I explained and they gave me a brand new one. Before I went to Best Buy, I searched to make sure which store had the printer in stock and went there.

Awesome!!! It good and great at the same time Geek squad helps you get everything ordered in order in my office

Bought this on my Xbox Series X. There are tons of overheating issues and other problems with the system. If I need to replace it, I know I'm not just going to be out of pocket the whole cost of the system. Had to do that with a PS4 Pro once already and it was frustrating.

Geek Squad has been my salvation. No matter what happens they have a quick and easy resolve. This is like no other - Thank You.

I don't buy electronics without this support any longer. I've had a couple issues over the years with certain brands and having Geek Squad cover me makes the purchases worth it. I am extremely careful with expensive electronics so when I say I still buy this plan, it's a good deal.

I haven't had to use my geek squad protection plan yet, I had geek before and they help out a lot.

Not much to review besides, transaction going smooth. Hopefully the item doesn’t failed. Don’t have to use the warranty. I hate to hate to return it but so far working good. My wife loves it but if her as a gift.

Extended warranty for my Canon Pixma G7020 4 in 1 printer scanner fax & copier. Very happy with my purchase and have not had any issues yet.

This is so great to have, I always buy it with items that I know I will use for a long time, just keep the box and you can return it within four years for a new one or the newest model. Love this option and I shop at Best Buy a lot because of their product replacement plan.

Just incase my husband lose anything or my printer started messing up, its best to have so you would've have to purchase idea again.