Customer Ratings & Reviews

Bought this service for my laptop when I went to get the battery replaced was quoted 3 weeks.... I am not sure where they are getting these batteries from but I would have to assume somebody is sending it by foot and boat from china in order to get it here. Not sure why they can't order the new battery to the store and just have me pick it up or bring my laptop in. I need my PC for work.

I called up geek squad after buying the geek squad product replacement service stating that my printer is not working. Guy is asking another 99 dollars to look at it. Why would you buy this support :4-Year Geek Squad Product Replacement for nothing? I would not buy any thing from best buy geek squad again.

Well, I'm not sure this was necessary. I haven't needed it, looks like I probably won't. It;s all plastic but fairly sturdy. If I don't drop it, my purchase of the extra warrant was probably a waste.

The printer I purchased had a faulty print head. When I purchased the item, I was told "if they can't fix it, they'll replace it". Didn't even try to fix it. Was less than 3 months into a 4 year replacement plan and now it's void. Would have thought a brand new printer would have been covered under manufacture's warranty at least.

My experience with geek squad has always been sub-par. But this warranty for my Western Digital Easy Store 4TB was only 8 bucks and I felt it was necessary considering WD’s track record.

The paper tray sticks, does not move smooth at all. The ink program is a total rip off, after the "free" ink promotion, the ink is outrageous priced, and to continue to buy it is too pricey, can't even buy it thru any big box stores, have to go thru them, so too me it has been a big ripe off. huge waste of money on a printer.

Called to setup printer but they didn't have a clue what they were doing either. We asked nicely for them to disconnect to our computer but they didn't want to. Eventually we figured it out on our own and gave them credit so they would disconnect from our computer.

Very good service..put to hard to make a Appointment ..I call no bady ever Answer the phone How i can get a phone number some one to answer.

Its an okay printer for printing only documents. Not great for pictures because it will print with a boarder. This printer is a boarder photo printer as told by an HP specialist. Meaning you do not have the option to printer pictures with no boarders.

Printer does not stay connected to the laptop or internet. I've had it for about a year and now it's printing without the words on the paper

It will not connect to internet. I have to plug in to my laptop to print.

The agents did there best to fix the samsung washer but it was just too far gone

[Employee of bestbuy] Nothing memorable witb this purchase, it was a gift to someone.

Customer service leaves something to be desired. The energy seems to be low. As if they don't care to be there

We normally do not add this but our old printer died before two years. We carry it with us when we travel and decided to insure this one. The price on the printer itself was good on sale.

Great headset for 100 bucks i will be going in today to get a replacement because the speakers are crackling and is hurting my ears sound quality is great on it tho after about 3 months

They don't make products to last like they used too. So with the cost it is always best to add a little protection.

Seems like a nice add on, but ive heard some problems with geek squad never dealt with them personally however

Have not use this item yet so I'm not quite sure how to review it. I guess it's nice to know that you have peace of mind it you have an issue.

I am a firm believer in not paying for new things twice just because they aren't made well (or if you have a clumsy son). Get the protection (unless the product is less than $15).