Customer Ratings & Reviews

I like this service because if your product cannot be repaired by the technicians you can get a replacemet

Used Geek Squad to transfer old lap top to new lap top. No problems once I got it back, it took a few days.

I'm not normally a fan of product replacement plans but I have found that for computer printers they are a good deal. Many of my past printers have conked out within a year or two and need to be replaced. With the low cost of these replacement plans, they have definitely worked for me. I had no trouble getting my money back so I could buy a new printer.

Geek Squad protection is a no brainer, especially the Replace Plan. Within 2 years, if you have any issues with your item, from normal wear and tear, dust, heat, humidity, power surge, etc., Best Buy will replace or issue store credit on what you paid. I get GSP on all of my purchases!

Excellent product we love it and customer service is very awesome and helpful

I have purchased warranties before but other products don't have the 4 years!!

They offered me protection service for my products, which is important for the customer to know that they can count on additional protection for their products

This is the best thing and reasonable price to purchased. Especially when you have kids and teenager. Not only that but things that easy break. They just pull up your account or have your receipt. They just replaced it for you. Really simple and your cover no longer active when it replace once.

Fortunately, we have not had to use the geek squad service on our new HP printer. It's good to know we have it, just in case.

Best thing I ever did not matter what the problem I don’t have to ever worry they will help me with everything and if it’s not them they will gladly supply the 800# you need to get to the help you do need. I have contacted them for so many things worth every penny.

Geek squad is the best coverage around. They have always been able to fix or replace any item that has been covered.

Up, Up and Away, Stay Ahead of the Lurking Possibilities of a Downward Spiral. Take the GEEK SQUAD 4 Year Product/ Protection Plan. Like the Air Balloon the plan will take you, Up Up and Away, just by Geek Covering Thy (Product & Services) & Yourself !

It is good to have the support the Geek Squad offers. I could ask them any questions that came up as I was nervously installing my new HP LaserJet Printer. The installation was not complicated, but I still needed help and they were there!

The geek squad team was excellent in setting up my tv. It was a bit complicated because my previous system was set up with a sound system that needed to be removed. They were very professional and knowledgeable. They took out an old, very heavy tv. All Covid precautions were employed.

Purchased to cover my first laser printer. A Canon MF644Cdw. Haven't had to use it yet, but sounds like it pretty much cover's everything short of gross negligence. Better keep the box. Bring it in for any reason and get a replacement or your money back. Sounds pretty good to me.

Geeksquad for small appliances is the best investment. There is no trying to fix it they just replace it. Saves time and money. You just need to add the new plan to the new appliance that you exchanged it for.

In person or online they are the best! They’ve always been super whenever I have a problem and need something fixed or solved. I’m pretty sure some of the questions I have are justified for eyeball rolls but I have not had that experience - they are professional and they sound professional.LOL!

The agents installed it quick, and connectec all my devices very professional

Love the Geek Squad replacement protection have had to use it they were great and processed it quickly left with a new printer the same day!

Peace of mind and knowing that I can have my unit replaced and then add another protection plan on the new product is incredible. I used this on a pair of wireless gaming headphones. My previous pairs were notorious breakers and I treat them like they were your mom’s special dinnerware. Highly recommend the peace of mind!