Customer Ratings & Reviews

Bestbuy is my number 1 place to shop for electronics because there warranty is the best in the industry and they stand by it and resolved my issue within 10 minutes highly recommend getting protection for any device you purchase

They did a wonderful job. They were nice and professional.

I used the heck out of this keyboard and when it finally started to wear down the protection plan came to the rescue.

Bestbuy charges for a protection plan depending on the cost of the item purchased. They used to take the manufacturers warranty and if the item was defective in to account before applying the protection plan. So they would only use the protection plan in extreme cases. They don't do this anymore. If anything happens to your product you only have 15 days to return it. After that they apply the protection plan to any issues with the product and if you want to keep the protection plan after the issue you have to repurchase it. I had a HP printer fail from a manufacturers defect after 6 weeks of use. I took it back and told them I need to get another printer. They took it back with little question but also used up my $50.00 protection plan in the process. I asked them why are you using my protection plan on a defective item? They said if I don't want to use up my protection plan then I would have to deal with HP directly. In addition they would only offer store credit and refused to give me a refund. I understand that a company has to make a profit to stay in business but there is something just not right about how they are handling this now. Essential if you want the option and privilege of returning an item no matter the circumstances you need to buy a protection plan.

I always recommend Geek Squad protection service in addition to manufacturer warranty. No matter my issue, they have been incredibly timely in their assistance and resolved my issue without hassle.

They mounted my big sceen tv. Helped me install apps

Great for everything to shop for smart TV and Bluetooth

i love buying stuff at best buy at the same time i do buy a protection for the product that i bought,, and i already experience it, the products didnt work well good thing i purchase the protection plan,, and presto they replace it with another one,,

Having product protection is a must, geek squad service will get you squared away.

Great knowing there is a 4 year replacement policy.

it is always a great idea to add the product replacement. in essence the subscription pays for itself I highly recommend

Well worth gettint extra protection. Never given a hassle when it comes to fix or replace an item. Love this protection plan, love the staff, they always take care of us.

With my previous luck with my hp and canon printers, They always have problems after a short time. For 50 dollars, Best Buy will swap it out, Not fix it, For 2 full years, Even if the printer does not break, T he piece of mind is money well spent.

My Hp printer is working just fine. So I have not had to use the service yet. But I'm sure it's great. I love Best Buy.. They are always courteous, knowledgeable and never pushy. The Best prices too. I don't even bother shopping at any other store.

I bought this for my wife, who is not computer savvy. Do yourself a favor and buy this, my wife listens to anyone other than myself anyways, and I am not always able to fix problems she encounters. This helps ensure domestic tranquility.

Always a good thing to have Extra warranty. What's a couple of dollars.

It is always good to have a guarantee/warranty just in case something goes wrong. The initial printer that I had purchased became defective after normal use so this was very helpful.

The Geek Squad is AMAZING! They can help you in store or if I have a problem with my computer I can CALL and they can WALK ME thru it on the Phone! It is well worth the little bit of extra money!

Like is full of Curves, potholes etc. daily there are things just waiting to ruin more than our day. I’m glad i have this program to ease the pains that come from the accidents that Just Happen

BB's 2 year warranty allows a long term usefulness warranty in case something messes with your product, like windows 10 coming out and our previous printer choked on it, so just handed it over and got full credit towards a new one, how good is that?