Customer Ratings & Reviews

They do exactly what they say they will do. But when they say replace, they really mean give you the money back, because when the stuff breaks down, they usually don't have the same product to replace it. So the geek squad is really a rental cost

I always get the product replacement for any items I buy. Best Buy will always honor it. Even if I feel I don't need it, I get it anyway. It is a very reasonable price and sometimes well needed. Good to invest in when you buy something.

I bought the extended 2 year warranty for an external blu-ray player mainly because I was going to convert a few hundred discs to digital. For only $9.99, it is a steal if you plan to use the product heavily as the plan protects against wear and tear.

Always willing to help and very knowledgeable. Friendly service!

Protection Plan just in case something were to happen..... and I needed help ....

This printer is awesome. I would 100% recommend, setup is straightforward and i use it for EVERYTHING!

I bought this when I bought an expensive product. The product went out of manufacturers warranty, geek squad just asked a few questions then told me to go get a new one and they swapped it out for me. No hassles defiantly worth the money!!!

My Canon Pixma MX922 had the print head malfunction and I couldn't make it work properly by just cleaning it. Brought it back to my local Best Buy and they just gave me a new one. And of course I got another Geek Squad Policy on the new one

I now purchase all my appliances and computers and accessories at Best Buy. The Geek Squad had to practically rebuild my laptop - no cost- and made a visit to the house to work on the refrigerator post hurricane. So easy to work with them

I have only used this for my Dell Computer and they don't know how to install memory on a laptop that I bought from Best Buy less than a year and they told me it was too old. I am speaking of the Geek Squad in Washington, DC, Columbia Heights.

This oroduct is very convenient snd easy to use….i love it

The Geek Squad is AMAZING! They can help you in store or if I have a problem with my computer I can CALL and they can WALK ME thru it on the Phone! It is well worth the little bit of extra money!

Always efficient and knowledgable. Puts my mind at ease to shop at Best Buy!

Like is full of Curves, potholes etc. daily there are things just waiting to ruin more than our day. I’m glad i have this program to ease the pains that come from the accidents that Just Happen

I use them a lot I think they ok and I think they do a good job in what they do

I got this protection plan just in case, haven’t had to use it but I trust Best Buy and Geek Squad . Nice to know if I need it it is there with professionals to handle it

Although I haven’t had to use this, it gives me great confidence for the future.

Well worth gettint extra protection. Never given a hassle when it comes to fix or replace an item. Love this protection plan, love the staff, they always take care of us.

Happy with my printer. Not the fastest but saves me time and money.

I got this for the electronics I bought at the Best Buy store. This works just fine for me because it ensures I have my device covered in the event it goes kaput. I have not had an opportunity to use it just yet, but hopefully that never happens.