Customer Ratings & Reviews

I really haven’t had to use it but I get piece of mind knowing they are there

Best protection plan no hassle easy returns and replacement

Protect yourself with this product, will give you peace of mind on every electronic you buy, electronics are just that and can fail anytime

Always nice to have added insurance to products just in case!

Necessary purchase with every product I buy! Definitely comes in handy when needed!

In general, Geek squad does a good job replacing a product. However, with items such as a multi-camera security system, if just ONE camera fails, Best Buy requires that you bring in the ENTIRE system for replacement. I don't have to say how inconvenient it is to be forced to remove ALL cameras, which in my case, there are TWELVE, along with the dvr, only to have to reinstall new ones later. One other complaint, is that once you replace your product, Best Buy cancels your plan, as opposed to switching the plan over to the replacement, which would honor the duration of the coverage. This means that if you purchased a 4 year plan and after 6 months, your product fails, instead of honoring the remaining 3 1/2 years by applying it to the new replacement, you are forced to purchased a brand new plan. So, if you cover the new one, you will have now basically paid for TWO plans for ONE product. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT the additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

You can trust them they came to fix my 85 inch tv. They are pro

I like the long warranty for the price it's worth it.

Always happy with geek squad, they're the best. No question asked

Always nice to have added insurance to products just in case

They really helped me to install my products. The are very professionals, educated and clean, leaving everything working and tested.

Love that can call anytime abot product covered under geek squad

Best costumer service ! When you talk to the team, they’ve always the answer and explain easy ways to understand the process the product and the brand differs.

Its a great product. Is just that after 2 years for some reason 2 of 4 camaras got disconected. Now only 2 are working

Geek squad protect is good for backup in case something happens

I once bought a doorbell cam, & it lasted just past the 1 year manufacture warranty, I won’t make this mistake again, my son used to work for Geek Squad & he highly recommends this because Best Buy will honor it

I have use the Geek Squad service a couple of time and each time they are very helpful. The Replacement service is a must if you are going to purchase any technology. I had a Fitbit Charge they got a chip in the back of it and BestBuy offered me either a full refund since this item was no longer available.

15 months goes by and I had to use my Geek Squad service warranty and I'm glad I purchased it cause with inflation and all the prices that are so high it saved me at a time when I'm so thankful I purchased it. Thanks Best buy !!!

Do yourself a favor an add the extended warranty to your electronics. You dont want to be dealer directly the manufacturer after your 3 thousand dollars tv brakes 2 years after you bought it

I had purchased Best Buy's 4-Yr GSP (Geek Squad Protection) for my Lenovo Smart Clock 2 with Wireless Charging Dock in Heather Grey. When it comes to issue(s) whether it be mechanical, electrical, or accidental spill, GSP covers it and it's always a no hassle process.