Customer Ratings & Reviews

I am extremely disappointed with the service I received from Geek Squad at both the Altamonte Springs and Sanford stores. I called because my Samsung monitor is having issues — it’s not displaying pixels correctly, G-Sync does not connect properly. I clearly explained that I had purchased the Geek Squad Product Replacement plan, and expected a replacement option as promised. Instead, I was met with bad attitudes and was told they would only replace my monitor with the exact same model, and that I could not choose another monitor even if I paid the difference. When I asked for store credit, as outlined in the terms of the replacement plan, they told me it would need “approval” from them. This is not what the plan describes, and it feels like they were intentionally making the process difficult instead of honoring the replacement policy. I paid for a replacement plan — not a repair plan — and I expect Geek Squad to follow through on the terms of that agreement. The lack of professionalism and willingness to help was very disappointing.

So far i have not had to use this but if feels great knowing i have the Geek squad ready to help

Always happy with Geek Squad,have protections for all my product.

[Employee of bestbuy] uhm very excited to maybe use this within the next 4 years

Perfect exactly what I was looking for could not have asked for better

I don't buy the Geek Squad protection for most things I buy. I do buy this protection for TV's and pricey computer monitors.....just in case.

Totally would get the warranty for every electronic device I buy from them. So that I can have peace of mind knowing that whatever product I buy it's well protected!

I always recommend getting the best buy extnded warranty, best in the tech world!

If you get any tech equipment buy this protection. It makes any problem not a problem.

4 years of excellent service on my monitor, can't complain at all!

with this protection that i got for my monitor thank god i got it it fall ans stop working no problem i got it replace

Absolutely love this monitor , I use it for iracing and other video games and it preforms flawlessly, I would recommend

I gave it to my son as a gift. He was very happy with it.

Definitely worth it. For the length of the warranty and because best buy will take care of you when not if it breaks or crashes.

Bestbuy is one of the only places that actually honors their warranties. Iv never had a problem returning something and it is the main reason I shop at bestbuy.

[Employee of bestbuy] Loved it it was great but it flashed I can't wait to get another

Hwua hwua. Good hwua. If not, i would not say othwrwisw.

When offered always get the protection plan. Best Buy is always easy to work with on replacing damaged products.

I purchased the warranty for my XBOX Series S. It is good to have it, just in case something happens.

Haven’t been able to use it yet but glad I have 4 year protection for a high cost product