Customer Ratings & Reviews

The way things are made these days you need warrenty

Very good service, very fast. No questions. Ask everything that's resolved fast, easy, very happy, customer.

I purchased my air conditioner on April 12 of 2023. The unit had a 1 year warranty. I also purchased the Geek Squad 2 year extended warranty which says they cover your product AFTER the manufacture warranty. Now i come home today and my ac has stopped working i called to get it warrantied and am told i no longer have a warranty that it expired in April of 2025. I informed them they were wrong then they tell me the first year of my extended warranty runs concurrent with the manufacture warranty. So now they are refusing to honor what is written on their website. I have taken screen shots of what is on there and will be reaching out to an attorney to get this fixed since this is a deceptive practice.

I always get my electronics insured but hardly ever use the insurance, usually there’s always a deductible but with geek squad it was completely free when my AC broke down I got a gift card with the amount I bought it for and got another one very simple process

Works excellent room is cooled off immediately. Used to be hottest room on second floor now is the coolest.

I always purchase Best Buy's warranty plan. It can be a little pricey depending on your purchase but it's great to have the peace of mind that if any was to happened to the product, it will be fixed or replaced.

Man everytime the geeks help me I feel genuinely taken care of acknowledged and that makes my experience great!

I have always purchased the geeksquad protection plan for all my electronics. Other than the wait time frame for items sent to the repair warehouse, my products have been repaired or replaced for having this protection plan...Haven't had to use it for my AC or current TV yet

The agents setup my home entertainment system quickly and minimal wires showing I just love GEEK SQUAD!!

Always good to get. The crew is fast and efficient.

Always use Geek Squad! Best protection you could have. Always very knowledgeable and helpful.

It’s a subscription hard to rate when you don’t use which is a good thing I suppose

A must have for your expensive appliances. We carry Geek Squad protection on all major appliances

4 or 5 year protection plans are the best. Why not be extra cautious? The manufacturers warranty expires in 1 or 2 years. I plan on using my appliances and devices for many years.

I HAVE USED THE GEEK SQUAD WARRANTY I HIGHLY RECOMMEND IT. ALL MY TV'S, Portable AC and more.

My 75"tv is on a fireplace stand. My grandson in law put it on my standmy grandson in law installed it for me

Haven’t used it till this day so I guess it’s good

Great service in terms of quality and results, they work day in day out. Customer retention.

The warranties at Best Buy are great, i never buy anything without getting the warranty...!!!

It seems more valuable to purchase an extended warranty at a small fraction of the cost than it is to purchase the item again at full price for any issues that might have occurred