Customer Ratings & Reviews

Agents were very professional and helpful with my issue I had with my tv

A must have for your electronics, covers most problems you would have with your items, geek squad is super helpful and easy to use

I had issues with my computer it was so nice to have them be able to remotely log in and fix what needed to fixed with out having to leave my home.

Best decision to make always. You do have to jump through a few hoops, in the end it's worth it.

Love the geek squad protection. Get it on all my products and it’s great to have on my devices.

Provides a piece of mind that if your expensive item like our portable AC has any issues they are there to help. Hopefully we never need to use the service.

I urge a geek squad for all your purchases to ensure any issues that may come up.

The 4-year standard Geek Squad Protection has proved to be very helpful to me for the products I needed to repair. Squad told me what needed to be fixed and I was pleased with the service

I have been a member for many years. The Geek Squad has gotten me out of many difficult situations. I don't ever plan on being without my membership.

Its great to have a warranty so if something were to happen you are covered

They have done right by me in the past. Would recommend you get it on your more expensive items.

Excellent very very good recommend them, I always buy them to be safer in case they have any fault

The Geek Squad Plans are so worth it. Saved lots of money not having to re-purchase when something stopped working

I was afraid the item I receive may be not working as I've seen in the reviews. Not sure it was during delivery or what. After setting up, I noticed the AC mode air isn't what it should be - it works like a fan. I had it on for 45mins to see if it cools the room - it's not hot yet so it should have made the room cold. Best Buy won't let me return it and send a replacement bc I passed the return date - I contacted them less than 30 days - I wasn't aware I only had 2 weeks. I didn't set up the AC immediately bc it was still good weather. I wanted to test it before 30 days was up. I'm sorry but this is so wrong. They want me to contact manufacturer to have them review even though I purchased Geek Squad... Also, the item received was 10,000 BTU, not 14,000 BTU. False advertisement

Always have the best service. Geek squad always provide the best insurance for my appliances.

It keeps the room quite cool, sometimes it even feels too cold, which then I have to shut off the system for a bit. It does make some noise now and then but we found that only happens when the unit doesn't have drainage for the water. I love that it has the remote control to easily change the settings. I'm iverall happy with it and would recccomend others to purchase it.

Geek squad protection is a must have! I get it on everything every time and it has saved me many times! I’d rather have it and not use than not have it and wish I had purchased it!

Great customer service in getting my air conditioning unit

Geek Squad is knowledgeable and friendly. Good to have support when you need it.

The Geek Squad is a Can’t go wrong investment. Every time I needed them even during the height of the Pandemic Best Buy was there for Me