Customer Ratings & Reviews

Everything I buy with you turns out excellent Ilove

Very good coverage on electronic products. Highly recommend

If yours devices is worth more of 300 dollars is better to buy this insurance

The agents fixed my window air conditioner and i also bought the 4 years standard protection4 year standard

Great service would definitely recommend other people

I purchased my air conditioner on April 12 of 2023. The unit had a 1 year warranty. I also purchased the Geek Squad 2 year extended warranty which says they cover your product AFTER the manufacture warranty. Now i come home today and my ac has stopped working i called to get it warrantied and am told i no longer have a warranty that it expired in April of 2025. I informed them they were wrong then they tell me the first year of my extended warranty runs concurrent with the manufacture warranty. So now they are refusing to honor what is written on their website. I have taken screen shots of what is on there and will be reaching out to an attorney to get this fixed since this is a deceptive practice.

Even though I never used the service it always good to be protected becuase you never know when you are going to need it...

Excellent they came out twice and rectified the problem.

I was afraid the item I receive may be not working as I've seen in the reviews. Not sure it was during delivery or what. After setting up, I noticed the AC mode air isn't what it should be - it works like a fan. I had it on for 45mins to see if it cools the room - it's not hot yet so it should have made the room cold. Best Buy won't let me return it and send a replacement bc I passed the return date - I contacted them less than 30 days - I wasn't aware I only had 2 weeks. I didn't set up the AC immediately bc it was still good weather. I wanted to test it before 30 days was up. I'm sorry but this is so wrong. They want me to contact manufacturer to have them review even though I purchased Geek Squad... Also, the item received was 10,000 BTU, not 14,000 BTU. False advertisement

Always get the Extended Warranty, great purchase having a piece of mind if something goes wrong…

Great best service out there highly recommend it go buy anything without it

I usually get the service whn available on purchases bc the time I did not is actually when I could have used it!

Get the protection. You won't regret it, because you never know what could go wrong with your tech or appliances.

Works great! Easy to operate and easy to assemble!

Geek squad always helps out with repairing or fixing the item you purchased with it great care and customer service

It's good at times for me to have protection i feel comfort with it

always get the protection plan. you never know and they always make good on them in a quick time frame.

Great AC for the size, price, and available warranty.

Geek Squad has always been great to purchase. Extra protection don't hurt.

Just bought the Dehumidifier. I have not had a chance to use the Geek Squad yet.