Customer Ratings & Reviews

Bought this on a $650 GE Opal Nugget Ice Maker. Despite regular cleanings, and a deep thorough cleaning, I continue to have mold and algae grow inside the tank and inside the unit. Contacted GE, and they were no help. but wait, I have a Geek Squad Protection plan! TWO WEEKS ago I contacted them, they setup an appointment, and the service provider called me yesterday and said they don't service counter top ice makers and can't get parts for them. Why was this setup to begin with??? So I call back today, and a GS rep tried to find another company, but could not, so he was going to have the dispatch department contact me to setup an appointment. They called me just now, and said "sorry, this issue isn't covered by your warranty." It's an obvious defect with the unit, because I clean it and run high quality bottled water through it. I am furious!!! $725 I spent last year on this, and it's a health hazard. Further research reveals that this is a common issue. Look at the 209 one star reviews for the unit and see how many people have this issue. If you already have one and end up with this issue, don't count on GE or Best Buy to help you. The worst customer service I've had in a while!

Thank you father for I have the Geek Squad protect

Can’t live without Geek Squad service and support!

Would recommend, the service is great and seamless

Great service to have when you go buy electronics.

Great value and service to protect your product. Worth the investment.

Great value and service to protect your product. Worth the investment.

Always Always needed!!!! Must have with anything that is breakable

Glad to have this warranty for my college kid at a reasonable price!

Can't go wrong with a Geek Squad Plan. Good idea for peace of mind.

Always a must have. Worth every penny spent for the peace of mind.

So far so good. It's a warranty, I haven't used it yet.

Warranty is really good everyone should get it with each purchase

Thought warranty on appliance was good to have if any issues.

Worth the protection. My last one went out in little over a year .

If you’re buying electronics it’s always wise to get extra protection

Great services and awesome technicians very well informed

Would have had to wait 4-6 for a return so had to get a geek squad membership for $54 in order to junk out the item and get a new one same day despite having geek squad protection on the item

Good for piece of mind. Probably wont need it but just in case.

I have not use it yet, but i always like to insure my purchase you never know when you will need it.