Customer Ratings & Reviews

Back is not flat black as pictured in 3D view. It is old school hole at the bottom with compressor showing.

fridge went bad but this came is right on time........

It's always good to have a geek squad team on your side!

You definitely need this insurance for your items.

I bought this unit 1 year 4 months ago, and included a 2 year protection plan. The refrigerator ran fine until a few days ago when it just died. The compresssor failed. I called Best Buy to discuss using the protection plan to replace it. They wanted me to take the refrigerator to the store. Like, what? Because of the size of the unit, they didnt want to send a technician, which I get, but Im not hauling it out of my 2nd floor apartment across a parking lot to my car to get it to a store after having knee surgery. BB doesn't have good customer service anymore. Every person I spoke to to try to resolve this was a foreign female. Don't bother getting the protection plan and if you need the unit to last more than a year, don't buy this one.

I’ve used the Geeks on both coast excellent work by all

Having an equipment insurance is a peace of mind and a saving to your pocket.

I purchased this in November 2020 and we are on our 5th opel. We only use reverse osmosis filtered water and we descale and clean the unit every other month. The first unit began to make aweful sounds after about 90 days. Replaced with refurbished units that were acraped or dented. This current unit has beeen functioning for about 9 months and has begun to make a high putch screeching sound. No descaling would cause the sound or fix it. Of course its out of its 1 year warranty. Good thing se have the best buy 4 year plan.

it started out great and now my power lights and fan are making odd noises and not making ice

EXCELLENT HELP, VERY KNOWLEDGABLE, FRIENDLY!!!!!!!

Have not had to use it yet hopefully I do not have to.

I love geek squad protection, they take care of you

Sounds like a good value for the cost of the plan.

Very inexpensive and now I have the piece of mind!

It as good as the replacement warranty but it is what it is.

The supervisor Josh was condescending, rude and arrogant. He mentioned I had a basic plan, I don’t work at Best Buy. So I don’t have knowledge of what plan I purchased because it didn’t specify. He printed out a plan which still didn’t show which one I bought. He just old me this is the simplest way for you to understand and began to point to the paper. I have to turn the ice maker to geek squad

Is only a warranty is not a purchase dryer and refrigerator and washer

Good gift for my husband. Best buy makes shopping easy.

Good gift for my husband. Best buy makes shopping easy.

This is such a stupid service. Was sold they would come to me since I live 50 miles from a store but nope they dont come to me. And if its considered a portable item, even though its 40 lbs, you have to take it to them. I will never buy this service again.