Customer Ratings & Reviews

It's always good to have a geek squad team on your side!

I’ve used the Geeks on both coast excellent work by all

EXCELLENT HELP, VERY KNOWLEDGABLE, FRIENDLY!!!!!!!

I love geek squad protection, they take care of you

It as good as the replacement warranty but it is what it is.

Geek Squad doesn't help with anything for real. It seems that people are paying for extended warranties for nothing.

Sounds like a good value for the cost of the plan.

Very inexpensive and now I have the piece of mind!

Good gift for my husband. Best buy makes shopping easy.

Good gift for my husband. Best buy makes shopping easy.

JUST DON'T BUY ANYTHING FROM BEST BUY THAT NEEDS A PROTECTION PLAN. I realize that is 90% of things in the store so I guess what I'm saying is don't buy anything from Best Buy. At least the Brandon FL store. Geek Squad guy looked annoyed that I was their at all despite having an appointment. Had a nugget ice maker that broke, he never touched the machine, just said no we're not going to fix that just go to customer service and get store credit. Didn't realize that you only get to use the protection plan once regardless of how many years you buy the plan for. Had I gotten a new machine I would have had to purchase a new plan. I'm sure it's in the fine print somewhere, still a jerk move. Do better BestBuy. Amazon here I come.

Buyer beware! you buy a big heavy wine refrigerator, include the extra protection and the only protection is if you can manage to pick it up, shove it in your car, drive it to the store and drop it on the counter for service!

Good plan to attach to your item. If you have problems they simply replace it.

Purchase Geek Squad! It's well worth the investment.

We like this product but it is extremly hard to clean. The glass on the inside can break very easily. Becareful when you buy this iif you spill things in you fridge

I tried to schedule in home repair for a double door wine cooler and the agent tells me the product does not qualify for in house service and I need to take it to the store. Do they really expect me to pack a wine cooler the size of the oven in my car and take it to a store for an inspection. Absolutely ridiculous!!!

bought this service protection and when my item stop working with in 1year and 2 days they would not make it good a waste of money

Havent had to use it yet but im about to call them to see if they can fix or replace my fridge I bought last year so fingers crossed in hoping they can help me with my fridge not working properly!

Since this is a service plan not a warranty, it is a one time fix or replacement plan, not 4 years as it implies. My item seems to brake a=just after the original manufacture warranty. So it got replaced, but even though I bought a 4 year plan, it is only good for a one time fix or replacement. Have to purchase it again so the new item will be replaced after 12 months. But if you do not buy it, then if your item stops working, you have to purchase a new time.

Love the fact I can just exchange the product instead of repair