Customer Ratings & Reviews

Thankfully I have not had to use this. I appreciate the peace of mind it offers

Good service. Recommend for piece of mine. No more worries.

When I purchase an insurance I aspect no worries or troubles but no, i had to keep on calling and people kept transferring me and the workers that were supposed to come pick up my fridge without a care in the world. I had to be the one to take my fridge to the store because the workers couldn't follow instructions. Do i recommend geek squad for insurance? Yes but it is absolutely frustrating when it's an appliance.

I am on the fence on this option. I had to warranty an item after 4 months. The ice maker failed. I was given a new ice maker but had to also buy a new service agreement. I am lost why I did not get a refund on the 44 months that I did not use.

Decent amount for protection for your items! Not bad to get

I purchased a 2-yr plan only to get 1 year out of it. The first year you are required to go through the manufacturer, then the second year this takes place, even though the plan started on the date of purchase. So paying for a year that they refuse to do anything. Thank you!

Three stars because we never needed to use it so I have no expoqith geek squad

This is a service plan not a warranty. It is a one time fix or replacement plan, not 4 years as it implies. My item broke after the original manufacture warranty. So they replaced it, but even though I bought a 4 year plan, it is only good for a one time fix or replacement. Have to purchase it again so the new item will be covered after 12 months. But if you do not buy it, then if your item stops working, your out of luck.

If you buy this MAKE SUREyou get the warranty! I have taken it back 3 times because it stopped working. The third time i got ny money back thanks to the warranty.

Havent had to use their service yet. My appliance is still working fine.

I Love it, works great so far would recommend to anyone.

had to use the warranty because I returned an item 1 day past the 15 normal return date. Even thou the item was not working fine, it was the only option other than send in for repair and having to wait 4-6 weeks for it to come back. $15 worth the 6 weeks wait, but warning everyone to learn the return policies for the various level of bestbuy programs.

Besides being noisy it did not last 2 months. On top of this Best Buy will only give you a gift card for the amount of the ice maker and you just donated the money for the extended warranty to them. Even thought it was still under the manufacturers warranty. Not happy with the gift card since I paid for this item wit cash or credit card. I would prefer cash back or credit on my credit card.

Plan is a bit pricey, however I feel it was needed.

Bought a 4 year plan. The ice maker broke in 4 months and I was told that this exchange would complete the 4 year plan and I would need to buy another. Even better the exchanges machine was factory sealed and used when I opened it up. The geek squad tech ordered a replacement and said again that the plan I just bought would need to be bought again. Unbelievable.

Doesn't produce enough ice, but work fine. Not against Best buy but wouldn't recommend product

Horrible part door shelves keep breaking and they claim you gotta pay extra very slow at making ice drawer could have been made better I will never buy this brand in the future

Never buy a geek squad warranty. If they can not replace the product and it is no longer sold by their store, they only give you an in store credit. Even though that product is still available to buy elsewhere.

They will not honor or fix your item. They will send you to a call center in Asia. I can hardly understand. Tell you to drop off a refrigerator in a car. That is their only solution. I was on the phone all day.

Produces ice, however, makes a hedious sqreeching noise during operation. Researching youtube this is not normal operation. Have to return for a replacement.