Customer Ratings & Reviews

Stop working after 2 weeks Not really self cleans

I have never see such a worse service from any other vendors. Such an irresponsible and irritable.. I had the same geek sqad protection for my mini fridge, and when it broke they send a person to my home to fix it, but couldnt and Best buy send me a replacemenet fridge and i made sure i have the same protection. after some time, the replacement fridge also broke down (within warranty period), but this time the support (who has no idea what they 'r talking) wants me to take the fridge to best buy store for fixing.. What changed ? I have the same warranty support and geek squad should send someone to my home to attempt to fix it.. same as last time. I am very very frustrated !!!!..

Don't leave Best Buy without one! Great peace of mind.

Normally I never get an extended warranty but bought my parents a replacement fridge that had worked for o Ed 30 years. Didn’t want to chance the replacement not working after 1-2 years.

nice I haven't used it but I would hope they'd be able to fix my fridge it it broke or lost some quality.

good service worth the money great people and store

I got the geek squad protection on my phone and their service is the worst. I accidentally cracked screen on my Samsung phone and I called number to geek squad and was told I have to go to my local Best Buy where I’m told that they don’t have a technician to replace screen but for $200 I can get phone replaced. A screen replacement was about 25% of that. I was planning to go to DFW area and made an appointment at one of the Irving stores where I was told they had a technician who could fix my phone. I arrive about 15 minutes before my scheduled time and after waiting 45 minutes I’m told the technician called in sick and I can leave my phone. No thanks Best Buy I need my phone and I certainly don’t trust you’re employees . About 30 minutes I get a call and was told technician quit. I guess he was tired of Best Buy’s garbage as well. I returned to my hometown Best Buy to just get the $200 replacement but they couldn’t do it because their internet wasn’t working. The Geek Squad tech told me even though they had all the information they needed I had to be there in person for them to order the replacement phone . So like being treated like a little boy I returned the next day and the order went thru. But wait they couldn’t let item be shipped to my house nooooooo I had to go back to store to again be treated like a little boy and waste my time and gas. I don’t think the tech liked it when I told her she better not open my phone package. She tried to argue but I had already had enough. I will never buy anything geek squad again. Right now I have Apple protection but if an android I highly recommend Assurion especially to get a phone replacement which is done by a simple phone call. GEEK SQUAD SUCKS!!!!

We got the extended warranty for our opal ice maker . This would be the second time we did. The first time we were refunded for the warranty we didn’t use since the ice maker was still under manufacturer warranty but this time when the ice maker broke after only having it since May we did not get refunded for the extended warranty we didn’t use. Which is upsetting. It’s like throwing money down the drain.

Very unhappy with this brand. Ice maker breaks within 1 year. Had 2 of them and was extremely frustrated with the ice maker. The store wasn’t happy about my complaint. Won’t recommend this product and when Geek Squad can’t help with repare they act very rude.

Never used the service for my ice maker. So i guess it was good to have but never used.

Pricey for a warranty. Dont know if we really need it.

Bought three extended warranties on TV sets, will find out if any good if ever needed

it's good protection plan allows to fix or replace product, but it is too expensive and once you use it, then you need to buy a new one even it is still not expired.

Stay away from this ice maker. Too much for the amount of time before it starts making noise and just stops. Will not survive a year before it needs to be replaced . Youve been warned.

So far I have not needed to use my geek squad as of right now.

Will edit this review once we try to figure out the situation with our mini fridge that we had purchase and came with some minor flaws.

It’s great! I love the ice chips! It is pricey though

Bought it with a mini-refrig purchase. Haven't had to use it yet.

I am not a happy camper when it comes to geek squad. Something went wrong with the sound in my sons earbuds and they treated him like he just destroyed them on purpose asking all kind of dumb questions. Then told him he would have to spend more money to another pair that was refurbished. The geek squad may be a good idea but the employee we had to help us was not a geek, i have other choice words but trying to be professional here. Unfortunately we did not we ended up buying a new pair and adding a 2 year warranty to avoid ever having to use them again.

Terrible value broke within 4 months the Greek squad apt to fix it took all day waste of time and money would not buy through Best Buy or this item again