Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 1622 reviews
(1,622 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless. I bought this to make it easy to replace my product. What I bought has now gone up about $30 so the gift card for almost what I paid—save for the prorated days—does not cover a replacement product.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Love the product.. Until
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since 5/1/2022 I’ve spoken with 13 agents over 1 product and don’t live near a Best Buy (well unless I want to travel out of stay or 2 hours)… paid $90 for protection and can’t get help
No, I would not recommend this to a friendRated 1 out of 5 stars
Six months and serveral repairs
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having to call for a third issues:(. Both ice machines have been replaced and now issues with frost.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They take weeks to fix your stuff.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys should give you a new appliance instead of making you wait weeks to fix yours. I don’t like geek squad.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Read the fine print!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. They had to replace a 17 month old washer. Same model number and they charged me $50 for the same make and model!
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't pay for the service support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth paying for. We got a beverage cooler. They could not fix a problem. Would have replaced it but the model was not available anymore and similar priced ones were not as good.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product failed 4 months after the 2 year parts and labor warranty ran out.... I would not recommend this product.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy warranty is worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have a refrigerator with an ice maker problem. Have had them out 6 times, still not fixed. Fed up!!!!!!!!
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear about how this experience has been. We apologize for the inconvenience, burden and delay with it. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not what it used to be.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The protection plan is a must for expensive products, but it’s definitely not what it used to be. Especially when they took off the renewal option for their protection plans. Do not get if you don’t have to.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t like them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are rude mostly beside the one female I think can remember her name she very knowledgeable and helpful don’t really like dealing with the men there
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Store does not tell you how it work until u return the item and have to pay afain
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad protection is not worth the price so not recommend
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
worst plan to get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst customer service you will ever receive never get their plan.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
to difficult to make appointments
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not worth the money to difficult to get there time to help you.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t trust them because all my experiences with them have been terrible
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Great fridge, crap ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker goes out and warranty does not cover, $1700 to replace it or figure it out on YouTube
No, I would not recommend this to a friendRated 1 out of 5 stars
Automatically canceled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They canceled automatically without my authorization
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item received damaged four days after they activated the service
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Only place that had one in stock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only bought this because products don't usually last
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
No Worries...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An extended warranty is a smart investment for products with questionable reliability, offering peace of mind when the manufacturer's coverage runs out. It can save you from unexpected repair or replacement costs, especially for items known to have frequent issues.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friend