Customer Ratings & Reviews

I can’t imagine my life with out Best Buy and the Geek Squad! I have met some of the most intelligent and helpful people in this department. They came out to perform a site evaluation on my sound system. I know most of the by name. I don’t know if that is good for them, however, it certainly is GREAT for me!

Excellent service, all my appliances major or small are bought at Best Buy for the warranty and geek squad services. Wouldn’t shop anywhere else.

Geek Squad delivered and installed refrigerator, timely and respectful.

I always get protection plans on just about anything I get.

Great experience and service. Very happy with it. I got same feedback from others as well but when I got the service, I realized same.

In 2012 I puchased a very expensive product with this service plan. The product worked great except for the in-product ice-maker constantly froze up, stopped working. BB service repaired and replaced parts to make it run correctly at no cost to me. It was worth every penny.

Absolutely love this ice machine. It’s amazing and the geek squad customer service was awesome when I needed support on my machine.

My mother wanted this so she could feel good about a purchase she needed. When you can talk to someone in person about a problem and they are polite and helpful these types of service are of value for all. Keep good staff and we'll keep buying this service.

It makes ice great, however its not easy to clean and if your water is hard in any way you have to clean it twice as much to maintain the functionality of it. If you don't mind that then its definitely the one to choose.

My local Geek Squad was professional and great to work with. They resolved my issue on first attempt.

Seriously what do you need more than protection. Not the you know physical type but you know emotional. Being protected from the heart ache of not being able to replace your expensive stuff.

The service was excellent. I got the help with in 24 hours and the issue was fixed.

We bought this for one of the appliances. In the past, we had a fridge that was having a lot of cosmetic issues and having the protection gave us piece of mind knowing it would be taken care of. Especially with dishwashers, free replacements if the appliance is not fixable or keeps breaking.

So far so good! Though It has trouble staying at a stable temperature. It works for us because we use our milk within the same day. But if you want to store milk for a few days youll need to keep an eye on the temperature and move the dial as needed.

Great safety plan for all appliances. Great plan for a decent price.

I am 77 years old and was able to set up my own opal ice maker.

A lot of people say an extended warranty is a waster of money, but I only purchase them on certain higher-dollar items. I've had no issues thus far

Always get the back up insurance if anything goes wrong with the TV that qualifies under the warranty definitely worth it

For certain items, no matter where you buy it and what brand it is, having piece of mind in a protection plan is invaluable. We haven't needed to use it, but if we do, great, if not, then we went at least four years of not worrying about our large appliance purchase. Thanks Best Buy

Geek squad through BB is the greatest warranty service you could hope for. They're always willing to help, the are usually very knowledgeable on your situation or know someone who is. And if all does go sideway, they'll replace it. What more do you want.