Customer Ratings & Reviews

Got this for a mini fridge and was glad I did cuz I had to return it for not working properly. They exchanged it with a new one and extended the warranty to the new fridge as well.

The Geek Squad are very helpful and are extremely easy to deal with.

This plan gives me a piece of mind that if I have an issue - i should be able to get it resolved easier than having to deal with the mfg.

I bought the 2 year warranty for my mini fridge and haven’t needed to use it yet so I can’t review the geek squads work theirselves but I’m happy I bought the warranty because I truly love my mini fridge

So I purchased this with a countertop ice maker and let me tell you the value of this! Within a few months my Ice maker went bad and I made an appointment at Best Buy within 10 mins I had a refund of the product and they refunded the rest of the warranty! No hassle and super easy!

I have not had to use my Geek Squad and really don't think I will need it but purchased it because I have other policies under Geek and have been very satisfied. And my daughter has had to use her Geek Squad policy and they made things right on the spot. Good Squad.

Bought the plan to cover issues if they happen. Hopfully fridge will work for a long time!

Haven't had to use it so far...hopefully we won't have to use it, but if we do... I am sure we will be glad we got it! :)

We bought all new Samsung appliances for our kitchen. We have had a few issues through the last two years with each appliance, and the Geek Squad service has been excellent. They replaced the whole top of my stove, they have repaired our ice makes on the fridge, and adjusted some of the parts on the dishwasher. Great home service through the pandemic. I do have this protection on my LG TV too, but hated that it was outsourced to a company that is two hours away from me and took almost two weeks to get my TV back from repair.

I’ve used this feature for all my purchases and I’m so pleased with the help that I’ve received with my past malfunctions. And sometimes it’s not even the malfunction of the product. But mine personally. Lol

I had purchased the refrigerator and the 5 year Geek Squad protection. Within the first 6 months the refrigerator had to be replaced. I did not get a new 5 year plan or 4.5 year plan with the new refrigerator that I paid for. I was not informed that the plan was replaced by the "NEW" 4 year plan. Yes it is good coverage, but that is not what I paid money for, I lost 6 months of the original service plan. This plan has covered 6 repairs and replacements to this refrigerators ice maker and they were willing to help me with the information to have the item repaired by Samsung. My lesson, never assume and ask every question that comes to mind.

Bought this one year ago and have not had any problems. Cleaning is easy and the machine is quiet. Best Buy makes it easy to exchange if I have any problems so I bypassed Amazon in favor of Best Buy and a three-year warranty. Love the size of the tiny cubes. Reminds me of Sonic ice

Great add service, especially because items are bound to become faulty eventually

I bought the extended coverage for my LG laundry unit. I haven't had to use the coverage, but glad its there if I need it.

If you want expert installation in a timely manner and efficiently, then you must have Geek Squad to do the job. They will make sure it’s installed properly and for longevity so it doesn’t have to be moved to be more efficient. If there’s any questions about the process or anything, Geek Squad will help you with that.

I think great mini fidge to store my soda, microwave dinners and ice cream. It hasn’t leaked yet. It is a nice sized mini fridge to store small easy to eat food and small drinks.

Worth having the protection, you never know when it's needed. Anything could happen, worth the investment.

I typically get extended service support for any item that might be prone to failure in the first two years of service. So far, this has worked well for me. The Geek Squad has been my go to service for whenever I bump into issues with products I've received from Best Buy.

I am always happy to purchase Geek Squad protection, because if I need it I know it is always honored.... at least it has been for me.

Geek squad great service and ready to help definitely recommend.