Customer Ratings & Reviews

I had purchased the refrigerator and the 5 year Geek Squad protection. Within the first 6 months the refrigerator had to be replaced. I did not get a new 5 year plan or 4.5 year plan with the new refrigerator that I paid for. I was not informed that the plan was replaced by the "NEW" 4 year plan. Yes it is good coverage, but that is not what I paid money for, I lost 6 months of the original service plan. This plan has covered 6 repairs and replacements to this refrigerators ice maker and they were willing to help me with the information to have the item repaired by Samsung. My lesson, never assume and ask every question that comes to mind.

Great program super easy to use and have never had a problem

I stand behind Geek Sqaud. You hope to not need them, but if you do, you're very thankful you made the decision to pay for their protection.

Very nice refrigerator... tried open box one first but had issues with it. Went back determined this one suited our needs best

Got this for a mini fridge and was glad I did cuz I had to return it for not working properly. They exchanged it with a new one and extended the warranty to the new fridge as well.

I bought the 2 year warranty for my mini fridge and haven’t needed to use it yet so I can’t review the geek squads work theirselves but I’m happy I bought the warranty because I truly love my mini fridge

Every time something fails to work properly they are always there to help me out. Great service!

The help with set up was fantastic! I couldn’t have asked for better service.

I have not had to use my Geek Squad and really don't think I will need it but purchased it because I have other policies under Geek and have been very satisfied. And my daughter has had to use her Geek Squad policy and they made things right on the spot. Good Squad.

Best customer service no questions asked on claims

Bought this one year ago and have not had any problems. Cleaning is easy and the machine is quiet. Best Buy makes it easy to exchange if I have any problems so I bypassed Amazon in favor of Best Buy and a three-year warranty. Love the size of the tiny cubes. Reminds me of Sonic ice

I get these for every purchase over $100 due to I've had too many things fail on me prematurely after the manufacturer warrantee.

If you want expert installation in a timely manner and efficiently, then you must have Geek Squad to do the job. They will make sure it’s installed properly and for longevity so it doesn’t have to be moved to be more efficient. If there’s any questions about the process or anything, Geek Squad will help you with that.

I’ve used this feature for all my purchases and I’m so pleased with the help that I’ve received with my past malfunctions. And sometimes it’s not even the malfunction of the product. But mine personally. Lol

I haven’t needed it yet but it’s worth it, make sure to always get it when you purchase from best buy

Anytime I buy something that is over $200 and contains any type of electronics I purchase the Geek Squad 2 year Protection Plan. This way I always know I'm protected and covered by the BEST protection to cover my electronics and I don't have to worry that it will fall back on on me to have to purchase a New one within 2 years time. I also can get a New plan at the two year mark by bringing my electronics to the Geek Squad to see if there is any damage and to make another year extension. What more can I ask for?

Always get the extended warranty. It has saved me many times over and bestbuy has always kept their word on replacement of defective items. There is nothing like being able to replace broken/defective items in the same day with no hassle.

great value peace of mind for any problems after initial warranty

I typically get extended service support for any item that might be prone to failure in the first two years of service. So far, this has worked well for me. The Geek Squad has been my go to service for whenever I bump into issues with products I've received from Best Buy.

My advice? Always buy the Protection Plan. So affordable and so easy. I’ve easily replaced appliances that started to give us trouble. No receipt, no hassle. (All the info is stored on your Best Buy account.) Best Buy is essentially backing up something that may or may not have been manufactured in a quality way. These plans are truly a “Best Buy!”