Customer Ratings & Reviews

Good gift for my husband. Best buy makes shopping easy.

Good gift for my husband. Best buy makes shopping easy.

Back is not flat black as pictured in 3D view. It is old school hole at the bottom with compressor showing.

it started out great and now my power lights and fan are making odd noises and not making ice

Good plan to attach to your item. If you have problems they simply replace it.

The supervisor Josh was condescending, rude and arrogant. He mentioned I had a basic plan, I don’t work at Best Buy. So I don’t have knowledge of what plan I purchased because it didn’t specify. He printed out a plan which still didn’t show which one I bought. He just old me this is the simplest way for you to understand and began to point to the paper. I have to turn the ice maker to geek squad

Purchase Geek Squad! It's well worth the investment.

I bought this unit 1 year 4 months ago, and included a 2 year protection plan. The refrigerator ran fine until a few days ago when it just died. The compresssor failed. I called Best Buy to discuss using the protection plan to replace it. They wanted me to take the refrigerator to the store. Like, what? Because of the size of the unit, they didnt want to send a technician, which I get, but Im not hauling it out of my 2nd floor apartment across a parking lot to my car to get it to a store after having knee surgery. BB doesn't have good customer service anymore. Every person I spoke to to try to resolve this was a foreign female. Don't bother getting the protection plan and if you need the unit to last more than a year, don't buy this one.

Is only a warranty is not a purchase dryer and refrigerator and washer

Love the fact I can just exchange the product instead of repair

We like this product but it is extremly hard to clean. The glass on the inside can break very easily. Becareful when you buy this iif you spill things in you fridge

Since this is a service plan not a warranty, it is a one time fix or replacement plan, not 4 years as it implies. My item seems to brake a=just after the original manufacture warranty. So it got replaced, but even though I bought a 4 year plan, it is only good for a one time fix or replacement. Have to purchase it again so the new item will be replaced after 12 months. But if you do not buy it, then if your item stops working, you have to purchase a new time.

I got this plan on my Frigidaire - 7.5 cu ft, 2-Door Apartment Size Refrigerator with Top Freezer, Platinum Series - Stainless Steel Oct 11, 2022 in ashville nc and they have canceled 3 appointments and now win i call and make a appointment geek squad calls and refuse to come to my home and fix the handle that broke off they wont me to bring it all the way back to the store and to bet all im disabled i buy tons of stuff from bestbuy and for them to treat me this way is uncalled for i paid 600$ for the refrigerator and 80$ for 4-Year Standard Geek Squad Protection i will not buy anything else from them and i recommended you dont eather becaus if they will treat some who is in a wheelchair this way they will anyone that way

Havent had to use it yet but im about to call them to see if they can fix or replace my fridge I bought last year so fingers crossed in hoping they can help me with my fridge not working properly!

Geek Squad doesn't help with anything for real. It seems that people are paying for extended warranties for nothing.

They replace my ice maker machine when it quit working

Don't leave Best Buy without one! Great peace of mind.

good service worth the money great people and store

JUST DON'T BUY ANYTHING FROM BEST BUY THAT NEEDS A PROTECTION PLAN. I realize that is 90% of things in the store so I guess what I'm saying is don't buy anything from Best Buy. At least the Brandon FL store. Geek Squad guy looked annoyed that I was their at all despite having an appointment. Had a nugget ice maker that broke, he never touched the machine, just said no we're not going to fix that just go to customer service and get store credit. Didn't realize that you only get to use the protection plan once regardless of how many years you buy the plan for. Had I gotten a new machine I would have had to purchase a new plan. I'm sure it's in the fine print somewhere, still a jerk move. Do better BestBuy. Amazon here I come.

Normally I never get an extended warranty but bought my parents a replacement fridge that had worked for o Ed 30 years. Didn’t want to chance the replacement not working after 1-2 years.