Customer Ratings & Reviews

I got the geek squad protection on my phone and their service is the worst. I accidentally cracked screen on my Samsung phone and I called number to geek squad and was told I have to go to my local Best Buy where I’m told that they don’t have a technician to replace screen but for $200 I can get phone replaced. A screen replacement was about 25% of that. I was planning to go to DFW area and made an appointment at one of the Irving stores where I was told they had a technician who could fix my phone. I arrive about 15 minutes before my scheduled time and after waiting 45 minutes I’m told the technician called in sick and I can leave my phone. No thanks Best Buy I need my phone and I certainly don’t trust you’re employees . About 30 minutes I get a call and was told technician quit. I guess he was tired of Best Buy’s garbage as well. I returned to my hometown Best Buy to just get the $200 replacement but they couldn’t do it because their internet wasn’t working. The Geek Squad tech told me even though they had all the information they needed I had to be there in person for them to order the replacement phone . So like being treated like a little boy I returned the next day and the order went thru. But wait they couldn’t let item be shipped to my house nooooooo I had to go back to store to again be treated like a little boy and waste my time and gas. I don’t think the tech liked it when I told her she better not open my phone package. She tried to argue but I had already had enough. I will never buy anything geek squad again. Right now I have Apple protection but if an android I highly recommend Assurion especially to get a phone replacement which is done by a simple phone call. GEEK SQUAD SUCKS!!!!

nice I haven't used it but I would hope they'd be able to fix my fridge it it broke or lost some quality.

I have never see such a worse service from any other vendors. Such an irresponsible and irritable.. I had the same geek sqad protection for my mini fridge, and when it broke they send a person to my home to fix it, but couldnt and Best buy send me a replacemenet fridge and i made sure i have the same protection. after some time, the replacement fridge also broke down (within warranty period), but this time the support (who has no idea what they 'r talking) wants me to take the fridge to best buy store for fixing.. What changed ? I have the same warranty support and geek squad should send someone to my home to attempt to fix it.. same as last time. I am very very frustrated !!!!..

This is such a stupid service. Was sold they would come to me since I live 50 miles from a store but nope they dont come to me. And if its considered a portable item, even though its 40 lbs, you have to take it to them. I will never buy this service again.

Very disappointed. Added this 2 year protection to my order, and it said "2 years in addition to manufacturers warranty" - which had a 1 year warranty. Machine just broke down after 2.5 years, brought it into the store, and was told that it was not an additional 2 years, that it starts immediately at time of purchase. Very misleading. Been a customer for 30 plus years, but learned a lesson.

it's good protection plan allows to fix or replace product, but it is too expensive and once you use it, then you need to buy a new one even it is still not expired.

Never used the service for my ice maker. So i guess it was good to have but never used.

Will edit this review once we try to figure out the situation with our mini fridge that we had purchase and came with some minor flaws.

Bought three extended warranties on TV sets, will find out if any good if ever needed

Haven’t used it, probably won’t. However I can say from experience that GSP is a good value and should be purchased on most products.

I got extended warranty on 1st tabletop ice machine and thank goodness I did as as soon as passed return policy machine quit making ice.

2 year coverage is duplicated with factory warranty the first year... not sure why but it costs a lot more this way

Very unhappy with this brand. Ice maker breaks within 1 year. Had 2 of them and was extremely frustrated with the ice maker. The store wasn’t happy about my complaint. Won’t recommend this product and when Geek Squad can’t help with repare they act very rude.

Pricey for a warranty. Dont know if we really need it.

I bought this because everything you buy today is GARBAGE, gives me a little peace of mind.

I feel better that I got this protection, because for four years if it goes bad, I can get it fixed or replaced.

I don’t know if they can fix anything because I paid the insurance company but what they don’t tell you is you have to bring it back to the store, so I sure wouldn’t buy a refrigerator because I don’t have a truck are any way to pick it up

So far I have not needed to use my geek squad as of right now.

Bought it with a mini-refrig purchase. Haven't had to use it yet.

I guess it worked out for us because our nugget ice maker went out after two years. Best Buy gave us a new one but even though I still have two years left on the warranty, I had to buy a another warranty for the replacement. I just bought the two year this time since that is how long it took for the first unit to fail.