Customer Ratings & Reviews

I got this for my Samsung TV 85 in just in case something went wrong.

It’s great! I love the ice chips! It is pricey though

No usage yet but will be soon based on the review of others. Hoped it would not be needed, but glad to have it now.

bought this service protection and when my item stop working with in 1year and 2 days they would not make it good a waste of money

Good price for the warranty. Any defects are covered. I have peace of mind if the refrigerant or fan malfunctions.

4 years for the price is good for my peace of mind. If there's anything wrong with the fan or freon I'm covered.

The only reason I gave it 3 stars is because I have not had to use it yet. Anything from Best Buy is usually pretty good.

It was somewhat difficult to sign up for it in store but everything went well after that.

It was somewhat difficult to sign up for it in store but everything went well after that.

Worked fine for about a year then all of the sudden it stopped making ice.

So far, my experience has been poor with Geek Squad. I ordered a wine cooler, but it was delivered and defective. It is too large to fit inside my car, therefore, I asked a total of 3 times for Geek Squad to schedule a pick via UPS, and each time was told they would send me an email. I have not received an email to get this process started. Customer service and the ability to deliver are poor these days. There are not a lot of people who care about the work they do but rather just about receiving a paycheck.

I am not a happy camper when it comes to geek squad. Something went wrong with the sound in my sons earbuds and they treated him like he just destroyed them on purpose asking all kind of dumb questions. Then told him he would have to spend more money to another pair that was refurbished. The geek squad may be a good idea but the employee we had to help us was not a geek, i have other choice words but trying to be professional here. Unfortunately we did not we ended up buying a new pair and adding a 2 year warranty to avoid ever having to use them again.

Geek squad employee took my $389 broken nugget ice maker and exchanged it for a $199 bullet ice maker and now i have to wait over a week to get it so i can return it and try and swap for an equal nugget ice maker with hopefully no out of pocket and wait for it to be ordered as well. I am recovering from cancer and surgery and ice is what i eat and cannot now. VERY inconvenient and furious for customer service doing wrong machine then having to wait to get and return then wait some more. They should exchange now. I purchased protection for a reason.

We have not had a chance to test the warranty so it is hard to say if it is any good?

Items in fridge freeze up (not everything). Coulda been better for the price.

Thankfully I have not had to use this. I appreciate the peace of mind it offers

We got the extended warranty for our opal ice maker . This would be the second time we did. The first time we were refunded for the warranty we didn’t use since the ice maker was still under manufacturer warranty but this time when the ice maker broke after only having it since May we did not get refunded for the extended warranty we didn’t use. Which is upsetting. It’s like throwing money down the drain.

I tried to schedule in home repair for a double door wine cooler and the agent tells me the product does not qualify for in house service and I need to take it to the store. Do they really expect me to pack a wine cooler the size of the oven in my car and take it to a store for an inspection. Absolutely ridiculous!!!

Good service. Recommend for piece of mine. No more worries.

Lasted me only a couple years before it stopped making ice. Unfortunately this one didn’t last but we had protection plan and we got another one.