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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1632 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 1,632 reviews
  • Rated 1 out of 5 stars

    Save your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Store does not tell you how it work until u return the item and have to pay afain

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is not worth the price so not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    worst plan to get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worst customer service you will ever receive never get their plan.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    to difficult to make appointments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not worth the money to difficult to get there time to help you.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t trust them because all my experiences with them have been terrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great fridge, crap ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker goes out and warranty does not cover, $1700 to replace it or figure it out on YouTube

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Automatically canceled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They canceled automatically without my authorization

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item received damaged four days after they activated the service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Only place that had one in stock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only bought this because products don't usually last

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    No Worries...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An extended warranty is a smart investment for products with questionable reliability, offering peace of mind when the manufacturer's coverage runs out. It can save you from unexpected repair or replacement costs, especially for items known to have frequent issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new device?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always add it! protext your devices!! its so worth it on all purchases! nothing is made to last anymore so i always get it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Good Decision

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is always a decision whether or not to get the additional warranty and I don’t always buy it. This time I did and it turned out to be a good decision! While the ice maker was not eligible to be repaired and there was not a comparable replacement available, I was given a gift card for the purchase amount to use at my discretion which came in handy when I purchased my dishwasher. The process went smoothly and I was very pleased with the service received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Insignia compact fridge!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet. Never heard a peep. Keep in my bedroom. Love the larger freezer. Frost free. Most mini fridges donot have this much space nor compartments. Had mine over a year and a half. Still runs great. If you turn the temperature too cold you will get ice buildup in the freezer and back of the inside of refrigerator. Adjust the temperature and it disappears. Would recommend highly. Largest mini fridge you can buy. I didn’t want the smaller ones. 4.9 cu ft is the size I wanted for my bedroom. Purchased for my elderly mother so she could keep her favorite drinks and foods when she visits. Purchase a microwave on top of it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I have the worst luck with extended warranties

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this ice maker for my elderly sister for Christmas in Dec 2021 and she said it’s been the best gift she has ever received. I was happy with how easy it was for her to use! I bought a two year extended warranty. She just now called me to say her ice maker just isn’t working like it was. It’s now taking a long time to make ice. It’s Jan 14, 2024 and I suppose the extra warranty ended just a few days ago. We have the worst luck! But she still says it’s the best gift she ever received and has been very grateful for it. Unfortunately I can’t afford to buy her another one. So if Best Buy reads this, if there anything you can do please give me a call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very cool

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well attended to.. I’ll recommend the staff any day. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I better pay this service so u have your items safe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic-Best Ever!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched beverage coolers for 3 weeks. I like my beer ice cold and almost all of them would not get lower than 38 degrees, had bad reviews, or mad loud noise. This one is unbelievable. Although advertised to get to 34 it actually gets to 32 and maintains that temperature. Quiet-can't even hear it. I would highly recommend the 4 yr warranty as beverage coolers are notorious for short life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We get this on every appliance we buy from them, worth every penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD TO HAVE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have even when you think you dont need. Came in use when my item broke out of no where 6 months into using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving my wine cooler!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this wine vault July 2019, and I have had zero problems with it after continuous use in my home. It's stylish, quiet and keeps the temp I set. I think I have 26 bottles of various shapes/sizes in it now, which it accommodates very nicely. Bought an extended 4 year warranty just in case anything goes wrong. Very pleased with the product, especially for the discounted price I paid.

    I would recommend this to a friend