Customer Ratings & Reviews

Extremely disappointed in the 4 year protection plan. I purchased a microwave and was told the 4 year plan was a full replacement plan, so I bought it. That turned out not to be true. The microwave lasted 33 days before it completely stopped heating. Instead of a replacement they sent it out for repair (2-3 weeks). If it costs too much to fix, they said they’d give me a store credit for the purchase price. And if I choose to buy a new one, I’d have to purchase a new protection plan. I’ll also lose the $70 off for the sale price if it’s not still on sale. So if it can’t be fixed, my “4 year protection plan” will have lasted 33 days, it will have cost me $110, and I won’t even have a microwave, just a store credit that doesn’t include what I paid for the protection plan. The protection plan is definitely not worth it, especially if the product only lasts a few weeks.

My old microwave went out and it was replaced immediately. I am sometimes hesitant to get these extended warranties but you never know when something might happen.

I highly recommend BestBuy warranties when the cost of a repair outweighs the cost of the warranty. We have used BestBuy warranties for a variety of issues over the years and have never had a problem.

We have found that purchasing the Geek Squad Protection Plan very much worth the investment. Always have been sorry when not purchased.

I always buy the Geek Squad protection plan. It is well worth the money. I have used it before and have not been disappointed at all.

I always buy geek squad because I love the Best Buy’s warranty. It’s so easy to use.

excellent purchase to assure you got extended warranty for your appliances whwn its manufacturer warranty expires which is normally just 1 year.

I purchased this warranty for peace of mind, I don't think I'll have to use it.

Geek Squad is cool, so far no issues with the returns, or devices.

The quality of the product is great. I'm impressed.

Geek squad good to get easy process when it gets damage.. Good service...i recomend getting the protection .. You never know what may happen.

Had reason to use the protection for a product the just stopped working. Best Buy stood behind their offer and replaced item lickity split.

this is good to have you will never know when you gonna need it i always get it when i buy a new item at best buy

All protection plans I've got from Geek Squad have been awesome haven't had much trouble to actually utilize which is a benefit

Their protection plans are always great. I never have to argue with them like some other places. They are extremely friendly and knowledgeable. No complaints

When you buy and accidental broke the item they will replace it right away

Bought this warranty because you just never know when you need it & you don’t have it i& when you don’t have it you need it and that’s why I got it.

I love the geek squad product warranty. I purchase for all of my products from Best Buy. Hassle free replacements if you need it.

Geek Squad is excellent service. Tgey repair or replace damaged item.

I'm glad we paid the extra $10.00 for the extra extended warranty because our last microwave didn't last 2yrs. It's a mind ease for only a few bucks.